Social Work Manager - Care Coordination Division - 100%

The University of Iowa Healthcare is seeking a Social Work Manager for the Adult Care Coordination Division. This position will manage, supervise staff, programs and activities within the adult inpatient, outpatient and ED units and clinics and entitlement programs. This position will provide consultation for difficult mental health assessments, treatments and consultations for adolescents, adults and/or their families. This includes practice skills in areas of social casework, consultation, program management and development, supervision, teaching and training and public education.

This position will adhere to the standards regarding attendance, documentation, continuous quality improvement, statistics, policies & procedures, and the Code of Ethics. 

Position Responsibilities:

• Direct clinical operations of the Adult Social Work team.
• Oversee schedule of staff work hours, lead organizational meetings, continuously evaluate the status of patients and coordinate treatment activities to ensure attention to their changing needs.
• Provide direct supervision of Adult Social Work Supervisors and Adult Social Work staff. 
• Recruit, train and provide ongoing supervision for Adult Social Work team staff.
• Participate in staff recruitment, interview, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies and collective bargaining agreements.
• Create and review monthly, annual, and ad-hoc reports for team productivity.
• Assist Adult Social Work Supervisors and Adult Social Work Team Leads with development and implementation of staff orientation and training.
• Oversees Patient Medication Assistance Program (PMAP) and Healthcare Benefits Assistance Program (HCBAP). 
• Act as liaison between Social Security Administration, Disability Determination Services and Department of Human Services. 
• Provide updates and education to staff regarding medical assistance application changes (i.e., Medicaid, HCBS Waivers, Supplemental Security Income, etc.)
• Reviews proposed/implemented program and rule changes and identifies and reports implications for hospital and patients.
• Develop and maintain policies and procedures, workflows, and documentation standards for the Adult Social Work Team. 
• Regularly participate in collaborative consultation with various interdisciplinary teams and clinical leaders to address various systemic challenges on the inpatient units and in the outpatient clinics. 
• Develop and administer the team budget in conjunction with the Director of Care Coordination - Adult.
• Initiate and maintain positive relationships with community mental health providers, law enforcement, other human services agencies, and community resources (e.g., landlords, employers).
• Assist Social Work Practice Leader with educating Adult Care Coordination team and hospital staff on changes in relation to Social Work services. 
• Represents the interests of the University and Adult Care Coordination leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement.
• Address customer service issues. Implement strategic action plans. Assure quality in services and program delivery.
• Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
• Represents Adult Care Coordination Social Work to Hospital Administration and take part in consultations, program reviews and strategic planning.
• Serves as a resource to physicians, nurses, peers and Adult Care Coordination staff in managing complex cases and resolving issues. 
• Ensure compliance and understanding of CMS guidelines, HIPAA, case management and regulatory guidelines.

Percent of Time: 100%

Schedule: 8-hour shifts, typically between 7:30am - 4:30pm. 

Pay Grade: Professional and Scientific Job Classifications by Pay Level | University Human Resources - The University of Iowa (uiowa.edu)

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here

Required Qualifications

• Master’s Degree in Social Work or a related field is required. 
• License to practice social work in Iowa.
• Minimum 6-8 years Social Work experience, which includes both inpatient and outpatient behavioral health care settings.
• Experience working in an academic healthcare management role.
• Excellent written and verbal communication skills are required.
• Strong organizational skills including the ability to manage multiple projects and adhere to deadlines.
• Demonstrated experience collaborating as part of multi-disciplinary care teams, including ability to effect change and resolve recalcitrant problems.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcomed and appreciated; or demonstrated the ability to do so. 

Desired Qualifications

• Specialized certification for social workers related to the role, such as Certification by the Academy of Certified Social Workers (ACSW), or other certifications pertinent to role.
•  Experience in Department of Human Services income maintenance or Social Security programs is desirable.
• Care coordination experience or case management skills.
• Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
• •    Resume
• •    Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. 

For additional questions, please contact seton-vinsand@uiowa.edu