User Experience Manager - Internal Audit

Join us in shaping the future of Internal Audit at JPMorgan Chase! As a User Experience Manager within the Strategy, Innovation, & Practices team, you’ll drive innovation and efficiency, ensuring our audit teams have the best possible experience with the tools and processes that support their work.

As a User Experience Manager within the Strategy, Innovation, & Practices team, you will play a key role in enabling our Internal Audit teams to deliver exceptional value by focusing on team enablement, tool optimization, and process efficiency. By acting as a bridge between audit teams, technology platforms, and product owners, you’ll help create intuitive workflows and champion continuous improvement. Your work will directly enhance the quality, consistency, and impact of our audits, while fostering a collaborative and innovative team culture.

Job Responsibilities

• Serve as the primary contact for Internal Audit teams regarding audit tools and processes
• Conduct surveys and interviews to understand user needs and develop user testing scenarios to refine products or features
• Gather and analyze feedback from auditors to identify challenges, inefficiencies, and opportunities for improvement
• Partner with audit teams, IT, and product owners to implement tool enhancements, updates, and integrations
• Champion change by helping teams adapt to new systems, features, or ways of working
• Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques
• Lead process improvement initiatives to reduce administrative burden and enable auditors to focus on high-value activities

Required qualifications, capabilities, and Skills

• Background in internal audit, audit operations, or client success/enablement
• Strong understanding of audit methodology, processes, and tools
• Excellent verbal and written communication skills
• Strong project management and problem-solving skills, with a focus on continuous improvement
• Strong interpersonal and influencing skills, with the ability to establish credibility and build strong partnerships with senior business and control partners
• Flexible to changing business priorities and ability to multitask in a constantly changing environment
• Ability to work cross-functionally with IT, business units, and audit leadership

Preferred Qualifications, Capabilities, and Skills

• Skilled in product management and/or user experience
• Experience working in a geographically dispersed team
• Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans