VP, Card Product Manager, Client Services & Benefits

Job Description

As a Product Manager in our Small Business, Card Client Services & Benefits team, you will be responsible for leading the development and management of innovative, value-add benefits that enhance our customer’s experience. As the voice of the Small Business customer, this person is responsible for end-to-end product management—from concept to launch. You will work closely with cross-functional teams, including engineering, design, customer service, marketing and sales, to ensure the successful delivery of new solutions that drive customer value and help achieve business growth.

Job Responsibilities

• Develop and execute product strategies that align with Small Business Card’s vision and goals.
• Conduct market research and analyze customer feedback to identify opportunities for enhancements and new offerings.
• Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards.
• Define new features, gather requirements and create user stories for back-end and front-end services. 
• Define and monitor performance, identify enhancements and create remediation plans.
• Communicate product vision and updates to internal teams and external partners.
• Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Collaborate with cross-functional partners to ensure a strong risk and controls environment.

Required qualifications, capabilities, and skills

• Minimum 7 years of experience in financial services, digital, product management, or Agile software development.
• Passion for understanding customer needs and building digital products.
• Ability to think strategically and connect details to the bigger picture.
• Proven success in collaborating and influencing decisions with multiple stakeholders.
• Proven track record of managing risk and controls.

Preferred Qualifications, Capabilities, And Skills:

• Experience in the finance industry including card, digital wallets and/or e-commerce.
• Strong knowledge of APIs, open banking, and engineering practices.
• Master's degree in Computer Science, Business Management, or a related field.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans