Senior Product Delivery Associate

Description

We are seeking a highly organized and proactive Sr. Product Delivery Associate to join our Rewards team, where you’ll drive impactful results in a fast-paced, collaborative environment.

The responsibilities of this role demand exceptional organizational skills, effective communication, initiative, sound decision-making and the ability to coordinate efforts with multiple partners.  You should be motivated by a commitment to making a significant and valuable impact on the firm. Success in this role requires maintaining and enhancing a robust and consistent control environment across Rewards.

As a Sr. Product Delivery Associate in Connected Commerce on the Rewards team, you should demonstrate a structured approach, keen attention to detail, a focus on quality, high energy, and adaptability in a fast-paced, deadline-driven environment. You should be a strong collaborator, and represent the team with professional courtesy and expertise, consistently delivering impeccable work.

Job Responsibilities:

• Cultivate professional relationships across a matrixed environment
• Identify, analyze and report key risk indicators and conduct studies to enhance effectiveness of operational practices, including using data to inform decisions.
• Understand key business functions / knowledge of regulation surrounding business
• Communicate/ present effectively to stakeholders and partners
• Demonstrate exceptional interpersonal skills including collaboration and relationship building
• Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
• Evaluate design and operating effectiveness of management and business processes
• Monitor adherence to policies and procedures and analyze impacts with guidance for identifying and implementing solutions/corrective action.
• Participate in cross functional initiatives to drive efficiencies.

Required qualifications, capabilities, and skills

• 2+ years of experience in IT Project Management or Product Delivery Management across multiple technologies and functions. Ability to manage and thrive in a fast-paced environment
• Proven ability to manage multiple efforts and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style. 
• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout the process, up and down the chain of command. 
• Ability to simplify complex topics for non-technical audiences and prepare summaries for executives and stakeholders. 
• Strong interpersonal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Strong understanding of Waterfall and Agile methods; stakeholder management, risk management and operations

Preferred qualifications, capabilities, and skills

• Bachelors degree or equivalent experience is preferred
• Proficient skill level utilizing JIRA, Confluence, and Microsoft Teams

 
 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans