Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
 As a Senior Product Delivery Associate in Client Onboarding & Services, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for a merchant portfolio, where you will assist in driving strategy and optimization. This role involves collaboration with internal and external stakeholders, client implementations and servicing, and process validation.
 Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Demonstrate a strong understanding of the organization’s purpose, operations, and your specific business segment.
• Conduct research to identify product issues, collaborating with relevant resources and third-party vendors for timely, accurate resolutions and staying informed on product enhancements.
• Present fraud performance and trends within the client’s ecosystem to leadership, offering recommendations for improvement and meeting project deadlines.
• Provide product training and support within the fraud user interface to clients, facilitating a self-service approach and improving training materials and processes.
• Communicate process status, including key risks, issues, and potential solutions, both internally and to clients.
• Investigate data anomalies that lead to risk, supplying clients with findings and solutions derived from data analysis.
• Manage incoming requests, supplying necessary data to develop new products or enhance existing ones.
• Execute effective process management and accountability structures to ensure required controls are maintained.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
• Understanding of merchant services processes and the ability to consult with internal and external customers by having worked with/in merchant services
• Demonstrates knowledge to learn testing functions on multiple platforms
• Bachelor’s degree or equivalent experience 

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
• Background in product testing, client onboarding, client service, validation testing, or financial operations 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans