Production Support Senior Engineer

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments, including stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.

About The Role

The Production Support Senior Engineer is responsible for ensuring the stability, availability, and reliability of production systems. This role involves proactive monitoring, rapid incident response, root cause analysis, and implementation of improvements to enhance system performance and resilience.

Reporting Line: Production Support Lead

Worksite: Remote

Responsibilities

• Monitor and support high-load production systems.
• Diagnose and resolve incidents (L2/L3 support).
• Perform Root Cause Analysis (RCA), document findings, and implement preventive measures.
• Participate in on-call rotations and manage incidents end-to-end.
• Configure and improve monitoring, logging, and alerting systems.
• Collaborate with development, infrastructure, and business teams to resolve incidents and deliver improvements.
• Ensure SLA compliance and monitor service metrics (SLO/SLI).
• Maintain technical documentation and operational runbooks.

• Automate Operational Processes.

• Monitor and support high-load production systems.
• Diagnose and resolve incidents (L2/L3 support).
• Perform Root Cause Analysis (RCA), document findings, and implement preventive measures.
• Participate in on-call rotations and manage incidents end-to-end.
• Configure and improve monitoring, logging, and alerting systems.
• Collaborate with development, infrastructure, and business teams to resolve incidents and deliver improvements.
• Ensure SLA compliance and monitor service metrics (SLO/SLI).
• Maintain technical documentation and operational runbooks.

Qualifications

• Strong knowledge of Linux administration, troubleshooting, and performance tuning.
• Hands-on experience with CI/CD pipelines (Jenkins, GitLab CI, or equivalents).
• Scripting and automation skills (Bash, Python, Go, or similar).
• Experience with cloud platforms (AWS, GCP).
• Knowledge of containers and orchestration (Docker, Kubernetes).
• Experience with monitoring and alerting tools (Prometheus, Grafana, ELK, Datadog, etc.).
• Solid understanding of networking (TCP/IP, DNS, load balancing, VPNs).
• Proven track record in incident management and RCA.
• Experience with databases (PostgreSQL, Redis).
• Understanding of High Availability (HA) and Disaster Recovery (DR) principles.
• Ability to read and analyze Java code for troubleshooting and support purposes.
• Strong log analysis skills and the ability to build dashboards and visualizations from log data.
• Proficient knowledge of Nginx, including configuration, optimization, and troubleshooting.
• Reverse engineering mindset ability to investigate and document existing systems, create interaction diagrams, configure monitoring, and provide technical documentation.
• Strong knowledge of Linux administration, troubleshooting, and performance tuning.
• Hands-on experience with CI/CD pipelines (Jenkins, GitLab CI, or equivalents).
• Scripting and automation skills (Bash, Python, Go, or similar).
• Experience with cloud platforms (AWS, GCP).
• Knowledge of containers and orchestration (Docker, Kubernetes).
• Experience with monitoring and alerting tools (Prometheus, Grafana, ELK, Datadog, etc.).
• Solid understanding of networking (TCP/IP, DNS, load balancing, VPNs).
• Proven track record in incident management and RCA.
• Experience with databases (PostgreSQL, Redis).
• Understanding of High Availability (HA) and Disaster Recovery (DR) principles.
• Ability to read and analyze Java code for troubleshooting and support purposes.
• Strong log analysis skills and the ability to build dashboards and visualizations from log data.
• Proficient knowledge of Nginx, including configuration, optimization, and troubleshooting.

Nice To Have:

• Work experience in FinTech.
• Basic understanding of investment and trading.
• Participation in infrastructure architecture design.
• Work experience with Atlassian products: Jira, Confluence.
• Team player with advanced communication and collaboration skills.
• A hands-on, can-do attitudealways looking for solutions and thinking outside the box.
• Capability to work and succeed in a fast-paced and ever-changing environment.
• Shift schedule: 5 days a week (Monday to Friday), with occasional Saturday shifts.
• Work experience in FinTech.
• Basic understanding of investment and trading.
• Participation in infrastructure architecture design.
• Work experience with Atlassian products: Jira, Confluence.
• Team player with advanced communication and collaboration skills.
• A hands-on, can-do attitudealways looking for solutions and thinking outside the box.
• Capability to work and succeed in a fast-paced and ever-changing environment.
• Shift schedule: 5 days a week (Monday to Friday), with occasional Saturday shifts.

Personality / Mindset

• Integrity & Loyalty.

• Overachiever Mentality.

We Offer*:

• Competitive Salary.

• Remote Work.

• Quarterly Kpi Bonuses.

• Corporate benefits (choose your preferred options).
• Truly inspiring culture, pleasant, and informal work environment.
• Ongoing education & training programs.
• Opportunity to network and connect in corporate events.

• Global Career Opportunities.

*Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.