Collections Executive - Retail MFB - Collection - Thanjavur - Manickam Nagar - J Grades

Key Objective Of The Job:

•    To drive the collection process of receivables across multiple sources thereby reducing the total outstanding 
•        and the associated average number of days while continuing to make efforts to keep the client partnership 
•        intact.
• Major Deliverables:
•    Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial 
•        situation while still satisfying the debt.
•    Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, 
•        bucket-wise & DPD wise as well as focus on non-starters.
•    Provide efficient customer service regarding collection issues, process customer refunds, process, and 
•        review account adjustments, resolve client discrepancies and short payments
•    Monitor and maintain customer account details for non - payments, delayed payments, and other 
•        irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations 
•        and processing credit memos where necessary.
•    Ensure customer files are updated, recording times and dates that contact has been made and noting 
•        information that customers have received about their debt.
•    Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of 
•        action.
•    Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain 
•        a healthy relationship with the customer.
•    Enlist the efforts of sales and senior management when necessary to accelerate the collection process 
•        including supporting the collection manager (court receiver) in repossessing assets and seeking legal and 
•        police support where required.
•    Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate