VP SALLY STORE OPERATIONS

Essential Function

The Vice President of Operations will be accountable for leading the daily operations of Sally Beauty in North America by developing overall operational strategies while demonstrating expertise and understanding of the evolving retail marketplace and the competition. They will be able to analyze the current operational needs of this 3,000-door specialty store chain, and then prioritize, develop and roll out best practice policies, procedures, communications, education and operational efficiencies. They will make certain that key strategies are creative, forward looking, while also working cross-functionally with Stores, Merchandising, Marketing, Finance, Training, Human Resources, IT and Supply Chain to identify operational and business opportunities.

This person will also be accountable for developing and implementing business and financial models, operational metrics, incentive models and tools to assess costs, revenue and margin, and strategic implications of potential initiatives and other activities that will drive growth and customer retention.

This position will have overall accountability for Communication, Education, Operations, Workforce Management, and Policy & Procedures. This individual will report to head of retail stores.

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Primary Duties

• Initiate and provide strategic operating direction for the retail and support center operations team
• Drive an “offensive” strategy focused on sales generation, consistent customer and brand experience and building talent. Willing to take the time to observe and ask questions to fully understand the culture and priorities.
• Lead with a customer centric focus and vision
• Ensure implementation and execution of all communications, programs, new products rollouts and incentives, new store openings, store closing procedures, and model prototypes
• Demonstrate and facilitate store best practices that lead to superior levels of customer service
• Provide counsel and direction in all store operating matters
• Utilize field and corporate resources to strategically improve store performance
• Develop effective, supportive and productive partnerships with Group Vice President, Stores and Field Leadership Team
• Develop and lead the training team to deliver an educational strategy for the field, including both selling and technical skills, that focuses on “surprising and delighting” the customer. Develop in-store tools and resources that support this critical objective. 
• Work cross-functionally with all home office areas especially visual merchandising, marketing, and marketing research to understand the field’s role in building a consistent brand experience
• Act as liaison between the field and corporate office to ensure effective communication across all areas of the business. 
• Execute new store openings, remodels, and closures as needed.
• Participate in and influence corporate initiatives. When opportunities arise, leads company initiative to support business growth.
• Partner cross functionally to influence 
• Drive Associate Engagement Strategy 
• Partner with store leadership in establishing and monitoring overall sales plans, profit and budgets 
• Ensure budget achievement for field operations
• Explore ways to improve expense controls

Attributes

• Relentlessly focusses on the customer
• Builds strategies and plans that start with the customer
• Action orientated and embraces ambiguity 
• Established and pursues priorities
• Engages in active listening
• Influences without authority 
• Establishes trust and demonstrates integrity
• Values creative contention, diversity of opinion
• Manages conflict effectively
• Embraces company direction and culture
• Open to change and learns quickly
• Champions new ideas and approaches
• Encourages continuous improvement
• Takes ownership, makes no excuses
• Drives for results
• Exhibits ingenuity and professional maturity in delivering results
• Builds effective teams and empowers them
• Establishes direction, mentors and provides constructive feedback
• Manages with courage, makes tough calls

Knowledge, Skills and Abilities       

• Experience managing and/or directing large multi-unit, geographically disbursed store based operations
• Specialty store experience in operations, customer engagement, communication and education
• Experience in “best of class” retail environments known for having a strong customer focus. 
• Ability to drive urgency across the team and organization to meet the needs of the business
• Must possess strong communication skills with ability to quickly build strong relationships across the organization. Desire to work together with colleagues across the company as few boundaries exist for participating in initiatives. 
• A team player who values working in a collaborative, cross-functional environment. 
• Intuitive and able to understand and adapt to the company culture, while implementing needed change with an appreciation for the current state of affairs and how that needs to evolve.
• Must have an unwavering commitment to improving the relationship with the Customer.
• Experience in managing time and attendance systems
• A creative thinker who is able to both set strategy and translate it into action
• Results-oriented with exceptionally high-performance standards
• Places a high value on flawless execution
• A charismatic leader who is approachable, trustworthy, motivational, and supportive
• Excellent understanding of financial statements, financial performance and the dynamics of the P&L
• Interested in career growth/advancement
• Strong analytical problem solving and computer skills required
• Demonstrated results in the development of people across an organization, not just within a function
• Prior experience working collaboratively with GVP’s and other Vice President level functional and operations focused managers
• Indirect and/or direct supervision of, or collaboration with support functions (Finance, Human Resources, Training, Marketing, Real Estate, IT, and Merchandising)
• Must be able to exercise independent judgment and decision-making skills
• Ability to work in a fast-paced environment and to hit deadlines
• Attention to details

Working Conditions /Physical Requirements      

• Requires flexibility in a dynamic and ever-changing environment
• Ability and willingness to travel approximately 25% of time

Benefits

• We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!