Operational Excellence Events Manager

We’re looking for a dynamic Operational Excellence Events Manager to join our Marketing Services Center (MSC), a role that sits at the intersection of marketing technology, operations, and business strategy. You’ll lead the delivery of world-class event marketing services, partnering across diverse teams, suppliers, and geographies to drive scalable execution and operational excellence. If you thrive in fast-paced environments, love solving complex problems, and want to make a global impact, this is your moment.

Why This Role Matters

Operational excellence is the engine behind our global event success. This role is pivotal in driving consistent, high-quality execution across Microsoft’s event landscape. You’ll embed governance, streamline processes, and champion data-driven decision-making to ensure every event delivers measurable business impact. You’ll evolve frameworks that enable repeatable success, align stakeholders across Corporate and Field, and set the standard for operational rigor in marketing delivery.

About the Marketing Services Center (MSC)

We deliver marketing services at scale to sales and marketing teams across Americas, Asia, and EMEA. We are a Center of Excellence that brings deep expertise across a broad range of services—including events, email, social command centers, budget management, sales enablement, analytics, and more. Anchored in an Operational Excellence framework, we prioritize performance, service quality, and efficiency, enabling MCAPS to operate with speed, precision, and trust, empowering the re-engagement of millions of customer contacts that drive highly engaged signals.

What Makes You a Great Fit

The ideal candidate brings passion and experience across a range of disciplines:

Data-Driven Operational Excellence – Uses data to inform decisions, forecast needs, and drive operational and execution excellence.
Process Optimization – Diagnoses inefficiencies across people, process, and technology, and builds prioritised roadmaps to resolve them.
Program Leadership – Expert in program management and stakeholder collaboration, driving the design, launch, and optimization of marketing services to improve satisfaction and performance.
Business & Technical Acumen – Bridges business and technical teams, bringing creativity and solution-oriented thinking to complex challenges.
Service-Oriented – Committed to delivering measurable business value and exceeding KPIs and SLAs.
Versatile Communicator – Skilled at presenting ideas clearly and persuasively in written, verbal, and visual formats, engaging all levels of the organisation and driving alignment across senior leadership and cross-functional teams.
Highly Organized – Strong problem-solving skills with meticulous attention to detail.
Growth Mindset – Thrives in change, champions digital transformation, drives consensus through ambiguity, and influences without authority.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Optimize Event Performance – Monitor resource capacity and satisfaction across Event service lines. Use data to adjust delivery models and ensure responsiveness.
• Lead Root Cause & Resilience – Drive structured analysis and corrective action planning to strengthen delivery and prevent recurrence.
• Scale Supplier Operations – Partner with global Suppliers to oversee Service Delivery Hub operations and align resource models using lean principles.
• Drive Supplier Excellence – Manage Supplier reviews, identify gaps, and integrate findings into process improvements.
• Ensure Platform Integrity – Apply governance frameworks to ensure marketing systems are secure, scalable, and aligned with business goals.
• Streamline with Automation – Partner with MarTech to reduce manual effort and improve consistency.
• Forecast with Precision – Use analytics to inform operational rhythms and build forecasting models.
• Embed Compliance by Design – Collaborate with Privacy/CELA to embed compliance into MarTech platforms and workflows.
• Influence Strategic Partnerships – Foster cross-functional partnerships to expand scope, scale, and workflow efficiency.
• Champion Event Services – Promote Event service adoption using performance data and strategic narratives.
• Evangelize & Align – Communicate shared roadmaps and ensure alignment across stakeholders.
• Lead Fiscal Year Rollover – Plan and execute rollover activities to ensure continuity of service delivery.
• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years of marketing operations, program management, project management, or related experience
• OR equivalent experience.
• 5+ years in marketing program management, operations, or technical delivery with tangible results.
• 5+ years experience in campaign execution, budgets, and event frameworks.
• 3+ years experience manages agencies and large-scale vendor operations for high-impact events.
• OR equivalent experience.

 Additional or preferred qualifications

• Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years of marketing operations, program management, project management, or related experience
• OR Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years of marketing operations, program management, project management, or related experience
• OR equivalent experience.
• 3+ years technology/process improvement experience.
• OR Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years of marketing operations, program management, project management, or related experience
• OR equivalent experience.

Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

 Microsoft will accept applications for the role until October 13, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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