CX Recruiter

Our Talent Acquisition Team is growing. We are looking for a proactive and detail-oriented Customer Experience (CX) Recruiter to join our Talent Acquisition team. In this role, you will be responsible for identifying, engaging, and hiring top-tier talent for our customer experience teams — including Customer Support, Customer Success, Onboarding, and other frontline roles that shape the client journey. You’ll work closely with hiring managers to understand business needs and ensure a smooth and efficient hiring process that prioritizes both candidate experience and business outcomes.

Become part of a team that is stronger together. We work hard, we find the unfindable and play an integral role in building a stronger EXL...together.

Key Responsibilities:

• Collaborate with CX leadership to understand role requirements and hiring needs.
• Source and attract candidates through various channels (LinkedIn, job boards, employee referrals, recruitment agencies, etc.).
• Screen resumes, conduct initial interviews, and assess candidate fit based on experience, culture alignment, and customer-centric mindset.
• Manage the end-to-end recruitment process for all CX roles, from job posting to offer negotiation.
• Coordinate and schedule interviews with hiring managers and interview panels.
• Build and maintain a pipeline of qualified candidates for future hiring needs.
• Ensure a smooth and engaging candidate experience throughout the recruitment process.
• Track and report key hiring metrics (time-to-fill, cost-per-hire, source of hire, etc.).
• Stay informed on trends and best practices in CX hiring and the talent market.
• Partner with HR and onboarding teams to ensure seamless transition from offer acceptance to day one.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field 
• 10+ years of recruiting experience, ideally with a focus on customer-facing or CX roles.
• Proven ability to source, assess, and hire high-quality talent in a fast-paced environment.
• Familiarity with applicant tracking systems (ATS) and HR software (e.g., Greenhouse, Lever, Workday).
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple open roles and priorities simultaneously.
• A passion for delivering outstanding candidate and customer experiences.

Preferred Qualifications:

• Previous experience hiring for high-volume or support center/customer service roles.
• Understanding of CX metrics, roles, and structures.
• Experience in employer branding and recruitment marketing.

Corporate Social Responsibility

A socially and environmentally conscious corporate organization, the EXL family understands its larger responsibilities towards employees, clients, investors and the society. We believe in actively and consistently investing in the future of the communities in which we operate. It is this belief of achieving the next level of excellence in driving social change that our Corporate Social Responsibility (CSR) Program delivers on.

What We Offer

EXL offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants. You can expect to learn many aspects of businesses that our clients engage in.

We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.

Sky is the limit for our team members. The unique experiences gathered at EXL sets the stage for further growth and development in our company and beyond.

"Eoe/Minorities/Females/Vets/Disabilities"

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.