Global Service Planner, Devices and Services

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience in supply chain operations in the retail sector or consumer hardware.
• 2 years of experience in direct supply/demand planning with supply chain management (e.g., forecasting, warehousing, fulfillment, reverse logistics).

Preferred Qualifications:

• Experience in the consumer electronics industry.
• Knowledge of the product life cycle.
• Ability to work with cross-functional teams, customers, and external vendors.
• Excellent time management and program management skills within a cross-functional environment.
• Excellent critical thinking, presentation, and decision making skills.

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Global Service Planner, you will help drive planning capabilities and processes for Google's Hardware products. In this role, you will work with historical/projected return rates, component usage rates, and repair operation set-ups. You will also build demand and forecast models for service parts and manage components planning efforts across business partners.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Responsibilities

• Develop models for returns forecasting and components supply planning to maintain excellent service levels to customers.
• Provide accurate, reliable inputs from demand and supply models and forecasts while analyzing patterns and trends in data, and help continuous process improvements.
• Drive product success metrics such as forecast accuracy, inventory Weeks of Supply, Excess and Obsolescence, material spend, customer fulfillment rates.
• Support implementation of new planning systems/upgrades, and drive continuous improvement initiatives in supply chain operational processes.