FLEX Senior Product Manager, Digital Loyalty Experiences

This is a temporary position.

Job Description

Start Your Journey With Us by joining Marriott’s Digital Product Team!  Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Summary

The Web Loyalty Product team leads design, development, and innovation of loyalty member experiences across Marriott.com, Marriott’s flagship web experience used by millions of customers to find and book travel across our 8,000+ hotels and 34 brands, engage with the Marriott Bonvoy program, manage their loyalty accounts, and more. We are seeking an experienced digital product manager to help lead the continued activation of core loyalty capabilities across our web platform and drive continued experience innovations for new and existing members. Reporting to the Director of Product – Identity, Access, and Loyalty Experiences, this role will play a key part in maturing Marriott’s web product to help drive growth for Marriott Bonvoy overall.

This role will partner with key product, design and engineering leaders across the organization to help define and manage the web loyalty roadmap with a particular focus on expanding the value proposition for Marriott Bonvoy members on web and continually improving existing experiences including new member enrollment, onboarding, access, and more.

This role will lead a cross-functional agile product team to activate against each aspect of the web loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners to prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in digital product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct-to-consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that consumers love.

Candidate Profile

Required Education and Experience

• 6+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer / Digital landscape and web platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing web or mobile products
• 3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes that drive the organization and product forward
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience/certification

Preferred:

• Product experience leading or managing agile teams within large organizations
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Experience leading an agile team in a scaled agile development environment, SAFe and variants
• Familiarity with analytics platforms; familiar with Adobe Analytics and mobile analytics to support data-driven product and feature measurement, performance, and iteration
• Experience working with global stakeholders and a global mindset
• Have been a key player or product lead in a major digital feature launch for a global brand

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.