Sales Counselor

Who Are We?

When you work at The Village at Gleannloch Farms, you’re not just starting a job — you’re stepping into a vibrant community where every day brings meaningful connections and unforgettable stories. You’ll be surrounded by the wisdom of remarkable residents and supported by a company that’s deeply committed to your growth and success. Join us and be part of something extraordinary!

About The Role:

The Village at Gleannloch Farms currently seeking a hospitality-driven Sales Counselor to join our team! In this role, you’ll partner with the Director of Sales & Marketing to build occupancy through personalized sales experiences and seamless move-ins. You’ll be a key player in creating warm first impressions and guiding future residents through their journey to becoming part of our community.

Here are a few of the daily responsibilities of a Sales Counselor:

• Collaborate with the Director of Sales & Marketing to design and execute lead-generation strategies that drive qualified inquiries and move-ins for our Independent Living residences.
• Be the welcoming voice and face for prospective residents — whether by phone or walk-in — and conduct thoughtful discovery conversations to understand their needs.
• Lead engaging tours of our community, showcasing the lifestyle and amenities while confidently addressing questions and guiding prospects toward a decision.
• Use the ExSell with LCS sales process and ExSell Connection Sheets to personalize each interaction.
• Prospect creatively — from phone outreach and email follow-ups to home visits and referral generation.
• Maintain consistent and meaningful follow-up with prospects, addressing concerns and offering tailored solutions.
• Keep our lead management system up-to-date with accurate and timely data entry.
• Stay informed about competitors and develop strategies to highlight our unique value.
• Champion Extraordinary Impressions by creating a hospitality-first atmosphere in every interaction.
• Participate in marketing events, both in-house and in the community, to build brand awareness and generate leads.
• Encourage and cultivate resident and prospect referrals.
• Represent our community with professionalism and pride in appearance and demeanor.

Here are a few of the qualifications we need you to have:

• Two years experience in marketing/sales.
• Excellent verbal and written communication skills.
• Ability to demonstrate good judgement, time management, problem solving, and decision-making skills. 
• Experience in all Microsoft Office Applications.
• One year experience in senior housing or healthcare-related field.
• One year experience in hospitality preferred.

Preferred Skills Or Knowledge:

• A Bachelor's Degree or equivalent (preferred) 

What We Offer:

• 401K with employer match
• Free Employee Meals
• Dental Insurance 
• Health Insurance 
• Vision Insurance 
• Life Insurance 
• Paid Time Off 
• Daily Pay 
• Extraordinary Rewards Program
• Fun, caring, inclusive work environment!

Salary: $29.00 per hour

Schedule: Full-Time, Monday - Friday

Competitive Commission Structure

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

The Village at Gleannloch Farms is an EEO Employer