Business Development Representative - Service Coordinator

Description

• Service BDC Coordinator - 100% Remote
• Vaughan Automotive Group | Texas-Based Remote Position
• Hourly Rate: $16/hour ($17/hour if bilingual) + Bonus Potential
• Top Performers Earn: $30-$33/hour with our performance-based bonus structure
• Schedule: Monday–Friday, 12:00 PM – 9:00 PM + Alternating Saturdays (10:00 AM – 7:00 PM)

We're On Fire - And We Want You to Grow With Us!

Vaughan Automotive Group isn't just growing—we're exploding. With four thriving Toyota dealerships across Texas and California, we're expanding every single month. Toyota of Boerne and Space City Toyota are both under construction right now, expanding their service departments to meet demand. We've promoted two Team Leads in the last three months alone, and we're just getting started.

Here's what makes this role unique: 

You'll be the only position in our entire organization that gets to be part of every single dealership's growth journey—Toyota of Boerne, Mike Calvert Toyota, Space City Toyota, and Maverick Toyota in San Diego. You'll be connecting with customers across our entire footprint, playing a critical role in each store's success.

This isn't just a job. It's a front-row seat to something special.

About The Role

As a Service BDC Coordinator, you'll be the voice of Vaughan Automotive—the first point of contact for our valued guests. Working 100% remotely, you'll deliver an exceptional customer experience through phone, text, and chat interactions. Your mission? Schedule service and maintenance appointments that keep our customers' vehicles running smoothly and our service drives humming.

What You'Ll Do:

• Make high-volume outbound calls to customers, proactively scheduling routine maintenance appointments
• Handle inbound calls, texts, and chats with professionalism and efficiency
• Follow approved call guides and scripts to ensure consistency and quality
• Schedule appointments with precision—confirming dates, times, locations, and transportation options
• Document every interaction thoroughly in our CRM/DMS systems
• Protect customer privacy by handling all personal information securely
• Achieve performance standards that reflect excellence:
• Average Handle Time: under 3 minutes
• Appointment Show Rate: 88% or higher
• Quality Assurance Score: 90% or higher
• Use approved tools (BDC Assistant, DMS, CRM) to provide quick, accurate information
• Escalate technical or warranty questions to Service Advisors when needed

What We're Looking For

Required:

• Must reside in Texas (100% remote position)
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail and organization
• Ability to thrive in a high-volume environment (200 - 250 calls/ day)
• Computer proficiency and ability to learn CRM/DMS systems
• Reliable high-speed internet and a quiet, professional home workspace

Preferred:

• 1+ years of call center, outbound calling, or appointment setting experience
• Customer service or sales background
• Automotive industry experience (but not required—we'll train you!)
• Bilingual in English and Spanish ($17/hour starting rate)

Why Join Vaughan Automotive?

Our Mission: To develop and sustain the industry's finest people, work environment, and customer-centric experience, which enables us to build incredible and lasting relationships with our guests.

What We Offer:

• Competitive Pay: $16/hour base ($17/hour if bilingual) with top performers earning $30-$33/hour total
• Real Bonus Potential: Our top earner in September made over $4,600 in bonus alone
• 100% Remote: Work from home with flexibility
• Clear Growth Path: BDC Coordinator ? Team Lead ? BDC Manager (we promote from within!)

Full Benefits Package:

• 401(k)
• Health, Dental, and Vision insurance
• Paid time off
• Paid training
• Multi-Dealership Exposure: Be part of the success story at all four of our dealerships
• A Company That's Growing: New opportunities are creating themselves every month

Ready to Be Part of Something Big?

Vaughan Automotive is different by design. We're a family-owned organization that treats our people with dignity and respect, invests in their growth, and celebrates their success. If you're ready to work hard, have fun, and grow with a company that's on fire, we want to hear from you.

Apply today and join the team that's redefining automotive excellence across Texas!