Application Support Systems Administrator

Job Purpose

Expand the company’s systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction. 

Essential Functions

• Serve as the primary technical owner for enterprise and plant applications, including but not limited to: 
• Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon) 
• Plant software: Red Zone, Patch, and others as assigned 
• Perform routine maintenance, upgrades, and patches 
• Support on-call and after-hours requirements as needed 
• Troubleshoot and resolve application-related issues in coordination with the Help Desk 
• Monitor application performance and availability, escalating to vendors as needed 
• Manage vendor relationships for support cases, escalations, and upgrades 
• Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions 
• Oversee licensing management and user provisioning processes for assigned applications 
• Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity) 
• Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory) 
• Create and maintain documentation, runbooks, and internal knowledge base content 
• Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks 
• Proactively identify opportunities to improve application stability, security, and user experience 
• Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups 
• Cross-train with team members to maintain operational continuity and coverage 
• Comply with all food safety requirements, training, policies, and procedures 
• Perform other job-related duties as assigned 
• Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon) 
• Plant software: Red Zone, Patch, and others as assigned 

Qualifications (Education, Experience, Competencies) 

• Bachelor’s degree in information systems, computer science, or related field or equivalent work experience 
• 5+ years of experience in IT systems administration and/or enterprise application support 
• Strong expertise in enterprise application administration 
• Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud 
• Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory 
• Experience managing vendors and software licensing 
• Scripting and automation skills (PowerShell, Python, APIs) preferred 
• Strong analytical, troubleshooting, and communication abilities 
• Comfortable working with both technical teams and non-technical business stakeholders 
• Excellent organizational skills with the ability to manage multiple priorities 
• Detail-oriented with strong documentation and process discipline