Technical Specialist: Diamond Verification Instruments (DVIs) (12 Months FTC)

Company Description

We believe that a sustainable business is purposeful, competitive, resilient and agile – it’s a business that thrives through both economic and social cycles.  By understanding the context and listening to stakeholders we stay ahead of evolving trends and provide solutions to societal expectations.  By solving the physical challenges of mining through relentless innovation and constantly searching for more responsible ways to do business, we are changing the way our employees and stakeholders experience our business – creating enduring value for all stakeholders.

Sustainability is at the heart of our decision-making – it is how we do business

Are you passionate about cutting-edge technology and luxury? Do you thrive in a dynamic environment where precision, innovation, and customer excellence meet? Join our team in Dubai as a Technical Specialist, where you’ll play a pivotal role in supporting and promoting our world-class diamond verification instruments.

Job Description

Join a world-renowned diamond company at the forefront of innovation and technology. We’re looking for a Technical Specialist to support our advanced diamond verification instruments across the UAE. This is a unique opportunity to combine technical expertise with client engagement in a high-value, luxury industry.

As a Technical Specialist, you’ll be the go-to expert for installation, servicing, and client training on our cutting-edge instruments. You’ll also play a key role in marketing our solutions, building relationships, and supporting exhibitions and events.

Key Performance Areas:

• Install, maintain, and troubleshoot diamond verification instruments across client sites in the UAE.
• Deliver technical training to client operators to reduce downtime and improve first-line maintenance.
• Provide rapid support (within 2–4 working days) and ensure high instrument uptime.
• Manage stock levels of consumables and spare parts, and coordinate sourcing and replenishment.
• Support exhibition setups, showcasing instruments and engaging with visitors.
• Ensure compliance with health & safety standards and maintain secure handling of high-value equipment.
• Contribute to market mapping, customer engagement, and lead generation.

Qualifications

The successful incumbent must meet the following criteria:

• A Trade Test certificate or a diploma/degree in Electronics, Electrical Engineering, Mechanical Engineering, Instrumentation, or a related technical field is required.

Minimum Requirements

• Minimum 3–5 years’ experience in troubleshooting and servicing electronic/electro-mechanical instruments.
• Proven ability to train clients and provide hands-on technical support.
• Fluent in English (spoken and written); Arabic is an advantage.
• Strong fault-finding skills and experience with computer-based equipment.
• Skilled in using hand tools and diagnostic equipment.
• Proficiency in MS Word, Excel, and Outlook.
• Experience working with customs regulations for importing/exporting valuable cargo.
• Knowledge of polished stones and diamond industry processes is a plus.
• Ability to work independently, manage priorities under pressure, and lead small teams.
• Willingness to work flexible hours and travel locally and internationally as required.
• Successfully obtain a Medical Certificate of Fitness to work.

Additional Information

Who We Are: De Beers Group

De Beers Group is the world’s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We’re constantly developing new ways to make an impact on both people and the planet and build a beneficial legacy. We call it ‘Building Forever’ - it’s fundamental to our pioneering spirit and the purposeful way we do business.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Background Checks

By applying for this job, you provide consent that your personal details, including your fingerprints, can be used to conduct background screening where appropriate. For more information, please visit: https://www.angloamerican.com/site-services/applicant-privacy-notice/applicant-privacy-notice-en

Privacy Statement

Anglo American/ De Beers Group collects and processes personal data in accordance with the relevant regulations. For more information, please visit: https://www.angloamerican.com/site-services/applicant-privacy-notice/applicant-privacy-notice-en 

Inclusion And Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

Closing Date: 17 October 2025