Retail Operations Manager

Company Overview:

eJam is a high-growth omnichannel consumer products company with a diverse portfolio of global brands, distributed through Direct-to-Consumer eCommerce, Amazon, and national retail partners such as Target, Walmart, and Kroger. We are dedicated to enriching people’s lives through innovative, sustainable products and building brands that scale across digital and retail channels. Our fast-paced, results-driven culture values accountability, ownership, and teamwork.

Job Summary:

We are seeking an experienced Retail Account & Operations Manager (CPG) to join our team. Reporting to the Vice President of Sales, this role is responsible for:

• Owning retail forecasting and demand planning in collaboration with Supply Chain and brokers.
• Managing operational execution for national and regional retail accounts.
• Ensuring compliance with vendor scorecards.
• Overseeing trade programs and deduction management.

This individual will serve as the hub between Sales, Finance, Operations, Marketing, and Supply Chain—while also coordinating with external partners such as brokers, sales rep firms, manufacturers, and third-party logistics providers. Success will be measured by accurate forecasting, deduction recovery, and vendor scorecard performance with major customers such as Target, Walmart, and Kroger.

Responsibilities:

• Retail Execution & Account Management
• Manage relationships with retail accounts and brokers to ensure successful new item setup, planogram execution, and promotional compliance.
• Oversee cross-functional execution of new product launches across major retail partners.
• Forecasting & Demand Planning
• Own forecasting and demand planning for retail customers in partnership with Supply Chain and brokers.
• Provide accurate forecasts to support production planning, inventory allocation, and service-level targets.
• Use sales data, market trends, and promotional calendars to refine projections.
• Deduction & Trade Spend Management
• Manage deduction resolution (short pays, chargebacks, compliance fines).
• Partner with Finance to validate, dispute, and recover funds.
• Track and report trade spend, ensuring ROI and budget adherence.

Vendor Scorecard Performance

• Monitor and improve KPIs across major retailer scorecards (OTIF, fill rates, chargebacks, etc.).
• Lead corrective actions with 3PLs, manufacturers, and internal teams to ensure compliance and performance.
• Cross-Functional & External Collaboration
• Partner with 3PLs, supply chain team, brokers, and sales rep firms to ensure operational readiness and scale.
• Align internal teams (Sales, Marketing, Finance, Operations) to support retail account success.
• Process Improvement & Reporting
• Identify opportunities to improve efficiency, reduce costs, and standardize retail operations.
• Leverage data-driven insights to improve forecasting, inventory management, and overall execution.
• Provide reporting and visibility to executive leadership on account performance, deductions, and trade program effectiveness.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or related field.
• 3+ years of experience in retail account management, deduction management, or retail operations.
• Strong understanding of retail scorecards, compliance requirements, and trade spend processes.
• Experience working with 3PLs, brokers, and national retailers.
• Excellent communication, negotiation, and relationship-building skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• ERP and retail portal experience (e.g., NetSuite, Retail Link, Partner-on-Line, or equivalent) strongly preferred.

Salary:

Salary: $85,000 - $95,000 annually (depending on experience)

Benefits

• Annual performance bonus up to 15%
• Paid Vacation & Holiday's