Sportsbook Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement. 

Join our Sportsbook Customer Support team and help deliver an outstanding customer experience. You'll handle issues, support our B2B clients and other stakeholders/internal teams, and master the fundamentals of client support while learning, growing, and making an impact in a fast-paced, supportive hybrid environment.

What You'Ll Do:

• Providing customer support to our clients
• Solving and prioritizing incoming requests
• Collaborating with internal teams
• Creating and maintaining a knowledge base

What You'Ll Bring:

• Excellent communication in both written and verbal English
• Strong problem-solving skills and confidence with various computer systems
• Ability to multitask and prioritize tasks while working independently and under pressure
• Prior experience in customer support is a plus

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.