Senior Analyst, Advanced Analytics

Description

The Workforce Planning (WFP) organization in USRM Claims & Service Insights and Solutions provides strategic analysis and support to the Claims & Service organization.  WFP delivers recommendations that span long-term claims and call volume forecasts, staffing and hiring needs, and partner strategy, all the way to day-to-day management of our internal and external resources. As a Sr Analyst on the Claims Capacity Planning team, you will perform business research that's designed to improve business processes and support decisions that contribute to the growth of profitable business.

Responsibilities:

• With direction, builds projects, queries, and data solutions in accordance with best practices to maximize performance and cost efficiency of our analytics tools
• Analyze key metrics and drivers influencing results, ensuring underlying analytical accuracy and appropriateness of data, including usage of Capacity & Forecasting (C&F) approved standard data queries where possible, and recommending enhancements as appropriate.
• Create and update views/templates/reports to provide stakeholders and business partners with transparency into inputs, processes, and drivers of all routine outputs.
• Collaborate effectively with partners to solve problems, including participation in solutioning, identifying potential adverse outcomes, and enhancing transparency of existing analyses
• While partnering with Line of Business stakeholders and Leaders, effectively communicate updates on progress, roadblocks/barriers, project status, etc. to all stakeholders of all project and standard work to enable confidence in WFP/C&F performance.
• Resolves problems as needed to ensure that customers receive prompt, efficient service in accordance with company policies.
• Meets with supervisor to discuss project status and present recommendations performs special projects as requested

**This role may have in-office requirements depending on candidate

Location**

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.
• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco