Network Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Role Overview:

As a Network Engineer, you will play a key role in designing, implementing, and supporting scalable and secure network infrastructures across diverse environments including offices, manufacturing facilities, logistics centers, and warehouses. While this role places a strong emphasis on Juniper Networks technologies, it also involves working with Cisco platforms.

You will contribute to major infrastructure delivery projects such as the Connectivity Refresh Program, performing implementations, migrations, and decommissioning activities across the Americas region. Your responsibilities will span network design, site readiness, equipment staging, configuration, testing, and operational handover.

Collaboration will be central to your success in this role, as you work closely with cross-functional teams, vendors, and stakeholders to ensure the successful delivery of network infrastructure.

Responsibilities:

Design & Assessment

• Design and implement networks including LANs, WANs, routers, switches, firewalls, and wireless systems, with a strong focus on Juniper technologies.
• Perform site readiness surveys and network assessments to identify improvement areas and align with project objectives.
• Participate in kick-off meetings with client and site teams to gather all necessary information for assessment.
• Conduct and document site assessments, including technical and logistical evaluations.
• Create site design deliverables such as Low-Level Designs, network diagrams (current vs. end state), predictive wireless site surveys, Bills of Material, kit lists, hardware listings, IP addressing schemes, and rack elevations/diagrams.
• Present site designs to client teams for review and approval.

Implementation & Testing

• Stage, configure, and test equipment according to implementation processes and procedures.
• Create and manage change requests in ServiceNow, ensuring proper documentation and following up for Change Advisory Board (CAB) approval.
• Participate in Go/No-Go meetings to confirm readiness for implementation.
• Execute network refresh activities, including remediation and replacement of WAN/LAN/WLAN equipment in alignment with organizational change management processes.
• Collaborate with third-party vendors and service providers to coordinate equipment delivery, circuit activations, and other network-related activities during implementation.
• Identify and resolve technical issues during implementation to ensure smooth deployment and operational readiness.
• Provide first-day-of-business support and hypercare to ensure operational stability post-implementation.
• Perform physical decommissioning and removal of legacy equipment.

Handover to Operations

• Prepare and deliver handoff documentation to operations teams, including updated network diagrams and managed object forms.
• Finalize project closure activities, including lessons learned and documentation updates.
• Confirm project completion and transition of the site to operational teams.
• Troubleshoot and resolve network issues after implementation, if any, to maintain operational stability, and support the NOC post-handoff by providing context on the cut-over if required.
• Documentation & Continuous Improvement
• Maintain up-to-date documentation for network infrastructure, configurations, and asset tracking.
• Participate in design reviews, update cookbooks, and contribute to post-incident analysis.
• Follow organizational policies for change management, security, and compliance.
• Communicate effectively with stakeholders and escalate issues as needed.
• Support continuous improvement by sharing insights and participating in knowledge-sharing activities.

Required Qualifications And Skills:

• Bachelor’s or Master’s degree in IT, Computer Science, or equivalent experience.
• Mandatory certification: JNCIA or CCNA (JNCIA preferred).
• Preferred: JNCIP or CCNP-level certification (JNCIP preferred).
• Hands-on experience with Juniper Networks (including Mist Wi-Fi and SD-WAN).
• Strong understanding of LAN, WAN, QoS, VPN, WLAN, CDN, and related technologies.
• Willingness to work flexible hours and occasional weekends (approximately 1 in 6).
• Ability to travel internationally across the Americas region.
• Effective troubleshooting and problem-solving skills under pressure.
• Strong collaboration and communication skills in English (written and verbal).
• Familiarity with organizational procedures for equipment handling, documentation, and compliance.

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