Bilingual Onboarding Support Coordinator

Who We Are:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

Who You Are:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

The Role:

We’re always looking for passionate and dedicated individuals to join our team! While this position isn’t currently open, we are building a talent pool for future opportunities. By applying, you’ll be considered when the role becomes available, and our team will reach out as soon as we have an official opening.

The I-9 Compliance Coordinator ensures adherence to federal employment eligibility requirements through accurate and timely completion of I-9 documentation. This role is critical in onboarding new Employer of Record (EOR) and Agency with Choice (AWC) providers, maintaining compliance documentation, and collaborating cross-functionally with Operations and Compliance teams. The position blends administrative precision with a welcoming, provider-facing experience to support a compliant and effective onboarding process.

Primary Duties And Responsibilities

• Verify employment eligibility through accurate completion and review of Form I-9 and virtual identity verification.
• Create E-Verify cases and upload supporting documentation into the payroll system and digital I-9 binder.
• Provide onboarding support and welcome new EOR/AWC providers by reviewing role expectations and resources.
• Track and complete reverification for expiring identification documents.
• Notify relevant teams of required terminations due to incomplete I-9s and coordinate eligible rehires.
• Partner with the Compliance team to support internal audits of I-9 documentation.
• Maintain close collaboration with Operations teams and respond to questions related to onboarding or compliance.
• This is a hybrid position, coming into the El Segundo office 1x per quarter. 
• Verify employment eligibility through accurate completion and review of Form I-9 and virtual identity verification.
• Create E-Verify cases and upload supporting documentation into the payroll system and digital I-9 binder.
• Provide onboarding support and welcome new EOR/AWC providers by reviewing role expectations and resources.
• Track and complete reverification for expiring identification documents.
• Notify relevant teams of required terminations due to incomplete I-9s and coordinate eligible rehires.
• Partner with the Compliance team to support internal audits of I-9 documentation.
• Maintain close collaboration with Operations teams and respond to questions related to onboarding or compliance.
• This is a hybrid position, coming into the El Segundo office 1x per quarter. 

WHAT YOU BRING TO THE TABLE:

Qualifications

• 1–2 years of customer service or administrative experience
• Familiarity with Form I-9, E-Verify, or onboarding/compliance documentation
• Interest in talent acquisition, HR, or regulatory compliance
• Demonstrated ability to work autonomously and meet deadlines
• Strong attention to detail and organizational accuracy
• Clear, professional verbal and written communication skills
• Ability to manage confidential information with discretion
• Collaborative and flexible in a cross-functional environment
• Proficiency in Microsoft Office and digital file systems
• Spanish fluency strongly preferred
• WHAT WE BRING TO THE TABLE:
• Demonstrated ability to work autonomously and meet deadlines
• Strong attention to detail and organizational accuracy
• Clear, professional verbal and written communication skills
• Ability to manage confidential information with discretion
• Collaborative and flexible in a cross-functional environment
• Proficiency in Microsoft Office and digital file systems
• Spanish fluency strongly preferred
• WHAT WE BRING TO THE TABLE:

Skills

 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:$23—$23.50 USD