Italian Speaking IT Service Desk Specialist

General Responsibilities:

• Respond to customer inquiries via phone/ e-mail or ticketing system.
• Process and monitor technical incidents.
• Advise and support the customer in consideration of functional requests.
• Assist the customer in resolving 1st and 2nd level issues.
• Dispatch and track tickets for the 3rd level support.
• Follow up on any customer issues requiring additional research.
• Demonstrate the highest level of customer service and professionalism.
• Excellent communication skills in Italian(B2) and English (B2).
• Respond to customer inquiries via phone/ e-mail or ticketing system.
• Process and monitor technical incidents.
• Advise and support the customer in consideration of functional requests.
• Assist the customer in resolving 1st and 2nd level issues.
• Dispatch and track tickets for the 3rd level support.
• Follow up on any customer issues requiring additional research.
• Demonstrate the highest level of customer service and professionalism.
• Excellent communication skills in Italian(B2) and English (B2).

Qualifications:

• Proactive and analytical approach.
• Good problem solving skills.
• Solution orientated and a team player.
• Desire to grow and develop in IT industry.
• Previous customer service related experience would an advantage.
• Previous experience in IT would be considered as an advantage.
• Shift structure: Start as early as 7 AM and end no later than 9 PM
• On-Call Duties: Night time (9 PM to 7 AM) and on weekends
• Proactive and analytical approach.
• Good problem solving skills.
• Solution orientated and a team player.
• Desire to grow and develop in IT industry.
• Previous customer service related experience would an advantage.
• Previous experience in IT would be considered as an advantage.
• Shift structure: Start as early as 7 AM and end no later than 9 PM
• On-Call Duties: Night time (9 PM to 7 AM) and on weekends

Work Organization:

• Shifts and On-Calls are pre-scheduled and rotated among the team members equally

We Offer:

• Monthly gross salary from 1400 to 1850 EUR, depending on your level of expertise
• Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues

About Us

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

• Company: SIA Arvato Systems Latvia 
• Country: Latvia 
• State/Region: Riga 
• City: Riga 
• Postal Code: LV-1013 
• Job ID: 283384