Data Engineer III

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is growing, and we are looking for a Data Engineer III to join our global Enterprise Data team in IT to manage and contribute to the software and services that we provide to our users. As a Data Engineer III, you will be responsible for designing, building, deploying, and supporting solutions for teams across PagerDuty's growing global user base. You are scrappy, independent, and excited about having a big impact on a small but growing team.

Together with the other members of the Data Platform team, you will have the opportunity to redefine how PagerDuty designs, builds, integrates, and maintains a growing set of software and SaaS solutions. In this role, you will be working cross-functionally with business domain experts, analytics, and engineering teams to re-design and re-implement our Data Warehouse model(s). The ideal candidate will have experience as a technical team lead, with excellent English communication skills (both written and verbal), and the ability to provide technical direction to the team in Chile. 

Key Responsibilities

• Translate business requirements into data models that are easy to understand and used by different disciplines across the company. Design, implement, and build pipelines that deliver data with measurable quality under the SLA.
• Partner with business domain experts, data analysts, and engineering teams to build foundational data sets that are trusted, well understood, aligned with business strategy, and enable self-service.
• Be a champion of the overall strategy for data governance, security, privacy, quality, and retention that will satisfy business policies and requirements. Assist with initiatives to formalize data governance and management practices, rationalize our information lifecycle, and key company metrics. 
• Own and document foundational company metrics with a clear definition and data lineage.
• Identify, document, and promote best practices. Contribute to the data ecosystem and build a strong data foundation for the company. 
• You will design, implement, and scale data pipelines that transform billions of records into actionable data models that enable data insights.
• You will provide hands-on technical support to build trusted and reliable domain-specific datasets and metrics. 

Basic Qualifications

• 5+ years of experience working in data integration, pipelines, and data modeling.
• Experience designing and deploying code in Data platforms in a cloud-based and Agile environment.
• Knowledge and experience of relational databases and being capable of writing complex SQL.
• Experience working with Cloud-based Data Warehousing Platform such as Snowflake or AWS, or Databricks.
• Experience with Python and SQL. 
• Experience working with SQL, AWS  S3, and ETL/Automation Workflow tools like Workato, etc.

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent training, fellowship, or work experience.
• Knowledge of at least one Data Visualization tool, like Tableau, Power BI, is preferred.
• Excellent written and verbal communication and interpersonal skills, able to effectively collaborate with technical and business partners.
• Smart Individual to pick up and jump into any new technology as and when needed, and a good team player.
• Hands-on knowledge and experience with Gen AI-related projects using some of the tools, like Snowflake, Databricks, is a big plus.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant To Apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Location restrictions:
• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
• Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your Package May Include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About Pagerduty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.