Ocean Customer Service Executive

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Your Role

Ocean Customer Service Executive is responsible for implementation of the new customers and maintains the relationship with existing customers. They will be first contact of customers for problem solving, support and solution. Moreover, they also work closely with Procurement & Pricing Department to maintain a profitable gross yield, Finance department for customer’s payment, Legal department for contract and others if any.

WHAT ARE YOU GOING TO DO?

• Implementing and managing new customer’s profile to ensure that all information is comply with CEVA’s regulation and policy.
• Smoothly managing existing customer.
• Managing and validating export booking request from agents and customers
• Ensure CEVA performance toward customer with Monthly/Weekly customer visiting
• Forecasting export volume
• Key contact with customer, supporting and solving customer’s issue
• Other tasks assigned by supervisor

What Are We Looking For?

• At least 1 year of experience in ocean freight/ ocean services
• English Communication skill

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.