Supervisor/Lead Case Manager (Unaccompanied Children) - Refugee Services

Position Details

🌟 Lead With Purpose: Supervisor / Lead Case Manager – Unaccompanied Children Program

📍 West Michigan | 💼 Full-Time | 💰 $58,240/year + Competitive Benefits

Are you a seasoned child welfare professional ready to lead with compassion and purpose? Join our mission-driven team supporting unaccompanied children in long-term foster care. As a Supervisor / Lead Case Manager, you’ll guide a team of dedicated case managers while ensuring high-quality, trauma-informed care for youth who need it most.

What You’Ll Do:

• Provide leadership, supervision, and support to case management staff
• Ensure compliance with child welfare standards and best practices
• Coordinate services and advocate for the well-being of children in care
• Collaborate with foster families, legal representatives, and community partners

What We’Re Looking For:

• 🎓 Bachelor’s degree in a human behavioral science field (required)
• 🧩 3+ years of experience in child welfare, child caring institutions, or related agencies
• 🚗 Valid, unrestricted driver’s license and reliable personal transportation
• 📄 Proof of current auto insurance
• 🌍 Bilingual in Spanish strongly preferred
• 🧠 Strong leadership, communication, and organizational skills

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY! #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

What'S In It For You

Some of the benefits you may receive are:  

Full Time/Part Time

• Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
• Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee) 
• Company paid Short Term Disability accrual (Full time employees)
• Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133% 
• Great Personal Time Off (PTO) accruals 
• Earned Sick Time
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options
• Plus, many more benefits 

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Provides strong leadership to the UC Case Management team. Supervises ORR unaccompanied child (UC) assessments in accordance with ORR policies and procedures and may conduct assessments for ratio compliance. May manage referrals, consultations, therapeutic services, and confer with other specialists on the course of care and treatment. Manages and reports significant incidents in accordance with ORR policies and procedures, and program services quality. They will ensure the effectiveness and quality of services through monitoring, case staffing, data management, research, evaluation, supervision, and assist with the development and enhancement of program efficiencies in close collaboration.

Duties And Responsibilities

Provide weekly individual and team supervision to staff. Lead team meetings and train and support staff.

Oversee assignment and placement of children.

Manage and/or provide a range of case management services, including social casework, treatment of clients, and community referral.

Support, direction and leadership for case managers.

Provide supportive casework services to child, child’s family and sponsor household during initial placement and transfer.

Prepare and attend all scheduled court hearings on assigned caseload.

Ensure accurate and completion of all reports and assignments required by the organization or other agencies.

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Job Qualifications

Education, Training, and Licensure/Certification

• Master degree in Human Behavioral Science field preferred; or a Bachelor degree in a Human Behavioral Science field required.
• Licensed by the State of Michigan as a social worker preferred.Experience
• Three years’ work experience in a child welfare agency, a child caring institution, or an agency performing a child welfare function required.

Knowledge Skills and Abilities

• Advanced knowledge of social service administration/management, and ability to use group dynamics and processes.
• Ability to be culturally sensitive and relate to multi-need families
• Ability to develop outcomes measurements related to programs activities and services.
• Ability to complete short and long-term goal setting.
• Ability to work in team relationships with other professionals from various community groups, agencies and disciplines.
• Ability to advocate for staff and program needs within the organization and inter-organization systems.
• Ability to speak, read and write fluent English. Bilingual in the language of persons served is beneficial.
• Demonstrated ability to communicate clearly both verbally and in writing.
• Advanced ability to read, write and interpret legal and technical documents.
• Ability to understand, analyze and interpret data and financial reports and effect corrective action.
• Ability to communicate expectations clearly and to effectively utilize a teamwork approach with staff at all levels.
• Ability to utilize basic word processing and specific computer software applications.
• Ability to communicate with staff, outside agencies and others over the telephone and in person. Ability to input data into computer, make calculations, complete paperwork, and produce reports. Ability to read, review and proofread documents to determine accuracy.

Additional Work Requirements

• Required to participate in a system of 7-day case management services.
• Unrestricted, valid driver’s license with good driving record. Reliable personal transportation suitable for safely transporting persons served; proof of current automobile insurance.

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