Training Assistant

Company Description

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.  

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month.  We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. 

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. 

Why Work At Nypcc:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The Training Assistant supports the professional growth and development of staff across the agency by coordinating, scheduling, and monitoring all training initiatives. This role ensures compliance with regulatory requirements, enhances staff competency, and contributes to the agency’s mission of providing high-quality mental health services. The Training Assistant serves as a central point of contact for training logistics, tracking, and communication.  

Responsibilities:

• Manage the full Academy training cycle, including coordinating and scheduling internal and external trainings, workshops, and continuing education opportunities for staff at all levels. 
• Design, develop, and implement engaging virtual training programs using instructional design principles to ensure content is interactive, accessible, and aligned with organizational goals. 
• Prepare and distribute training announcements, reminders, and instructions in a clear and timely manner. 
• Support trainers and facilitators by assisting with training materials, presentations, and attendance documentation. 
• Create and design training presentations and marketing materials, including flyers, for Academy programs. 
• Moderate NYPCC Academy trainings, meetings, and support groups. 
• Track and record training and meeting attendance for payroll processing and update employee training records in the HRIS. 
• Create trainings and manage registration within the Learning Management System (LMS), while maintaining accurate records in LMS, SharePoint, and ADP. 
• Monitor, track, and report on mandatory compliance training, following up with management to ensure timely completion. 
• Support new employee onboarding by delivering engaging, thorough, and informative training experiences including the coordination of onboarding, New Hire Orientation and Work Ethics when needed. 
• Provide administrative support to the Training Specialist team as needed. 
• Collect and analyze feedback to assess training effectiveness and recommend improvements. 
• Promote a positive, growth-oriented workplace culture by encouraging continuous learning, recognizing staff achievements, and supporting employee recognition initiatives. 
• Provide weekly updates on project and task status. 
• Generate reports for leadership, HR, and auditors as required. 
• Ensure compliance with state and federal labor laws, rules, and regulations. 
• Collaborate with the Training Department to provide administrative support and assist with ad-hoc HR projects. 
• Perform other duties as assigned by Supervisor. 

Qualifications

Education & Experience

• Bachelor’s Degree in Psychology, Industrial-Organizational Psychology, Human Resources, or a related field 
• 1–2 years of experience in professional development or human resources 
• Experience working with a Learning Management System (LMS) 

Technical Skills

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) 
• Skilled in Canva, DocuSign, SCORM and other digital platforms 
• Creative with flyer design, branding, and social media content 

Communication & Interpersonal Skills 

• Excellent verbal and written communication skills, timely and effective 
• Strong interpersonal skills with the ability to present confidently 
• Able to interact effectively across all levels and diverse cultures 
• Team-oriented: collaborates well with HR, supervisors, and leadership 
• Maintains a positive, friendly, and “can-do” attitude 

Professional Attributes

• Demonstrates professionalism and discretion when handling sensitive staff information 
• Strong recordkeeping and organizational skills 
• Excellent time management; able to multi-task, prioritize, and meet deadlines under pressure 
• Problem-solving mindset: identifies challenges and proposes practical solutions 
• Thrives in fast-paced, high-change environments 
• Passionate about NYPCC’s mission and values 

Other Requirements

• Valid Driver’s License and reliable vehicle to travel to Bronx, Brooklyn, and Queens

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please Note:

• WEEKLY TRAVEL IS REQUIRED TO OUR QUEENS, BROOKLYN AND BRONX LOCATIONS.

Salary: $50,000 - $60,000/year

Compensation will commensurate with experience and qualifications.