People & Culture Manager

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Annual Salary Range: $75,000.00 - $80,000.00 USD

Job Description

This position supports the management of the People & Culture Department of the property and pertains to all areas which support the AccorHotels philosophy of creating an environment where each and every member of the team is recognized and feels valued for their contribution. 

In this role, you will support the coordination of the actions of the leaders and colleagues in all elements of the Talent Journey including Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Reward & Recognition, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching. 

Supports the Company Culture 

• Promote, live and demonstrate Company Values
• Ensure that the colleague and the guest are at the center of everything that People & Culture does
• Provide feedback from the guest on the teams’ performance to the team
• Ensure that all team members feel trusted and valued for their contribution

Employer Branding

• Implement strategic activities for attracting talent to the property 
• Maintain relationships with local schools, colleagues and universities
• Engage in People & Culture social media initiatives to promote the property as the best place to work
• Compile entries for local HR and Employer recognition awards
• Compile monthly articles for publication in internal communication network

Recruitment And Selection

• Support the People & Culture leader to ensure the property has the right talent in the right role 
• Engage in processes which assist in finding talent inside and outside the organization
• Manage Company Talent Acquisition Systems
• Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience
• Implement retention strategies to fulfil business need objectives 
• Provide communication on career paths available with AccorHotels
• Ensure vacancies within AccorHotels are displayed for all to apply

Induction And Onboarding

• Follow and implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for the colleagues’ arrival
• Coordinate and conduct Company and brand specific orientation programs and training programs

Performance Assessment and Feedback  

• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
• Celebrate team and individual success
• Assist Managers in setting objectives and goals for supervisors and assistant mangers 

Learning And Development

• Deliver / support training for future skill requirements
• Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent
• Create a learning environment where each colleague has a personal development plan
• Follow up with colleagues after attending training programs to support the application of learning on the job
• Support colleagues to access learning opportunities

Talent Management

• Assist leaders to identify best star talent
• Assist leaders in the preparation of succession plans

Compliance

• Understand, communicate, implement, and adhere to all People & Culture policies & procedures
• Communicate People & Culture policies and procedures to all leaders and colleagues

Rewards And Recognition

• Promote Work-Life Balance to achieve a healthy workforce in each department
• Support the motivation of talent through recognition and rewards program
• Implement programs to recognize key events in the lives of our colleagues including birthdays, marriages, births and loss of loved ones

Health & Wellness

• Support departments to implement flexible work practices where possible
• Provide support to colleagues who have undergone any crisis situation or trauma
• Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety
• Participate in regular fire drills, evacuations and training on safety and emergency procedures
• Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need

Exit Interview

• Ensure final pay is accurate, timely, and in keeping with legislative requirements
• Complete exit interviews with departing colleagues

Qualifications

• Diploma or Bachelor Degree in related field
• Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position
• Hotel operation experience is desirable
• Ability to speak Spanish is strongly preferred 
• Knowledge of local labor laws and employment law requirements
• Up-to-date on HR trends and practices in the market
• Computer literate in Microsoft Window applications required
• Ability to create a community which supports a collaborative environment
• Strong relationship builder
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Excellent organization skills, Ability to multi-task
• Multicultural awareness and able to work with communities and people from diverse backgrounds
• Flexible, able to embrace, and respond to change
• Ability to work independently with strong initiative
• Self-motivated and energetic
• Highly responsible
• Ability to focus attention on colleague needs

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS