Senior Director, Growth Design

Change.org is searching for a Senior Director of Growth Design to lead our growth design team, building a variety of bets to increase our learning as a company and grow our impact to hundreds of millions of users across the world.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life.

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for racial justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help!

Key Outcomes

• Co-shape the vision and strategy for a best-in-class growth design practice that impacts the entire product ecosystem, including products for petition starters, signers, voters, and nonprofits.
• Lead the growth design team to produce consistently high quality work, ranging from optimization experiments to big 0-to-1 product bets. 
• Continually and meaningfully increase the impact of our products — in user engagement, revenue optimization, and social impact.
• In partnership with Product, Engineering, and Analytics, build a culture and processes that propel our experimentation and learning.
• Manage and mentor a team of high performing, happy designers doing the best work of their careers. 

Core Competencies

• Growth Expertise — You love designing for growth in its different approaches. This includes creating a high velocity cadence of optimization experiments, exploring new features, and engaging new user audiences. You are deeply informed by analytics and user insight, and know how to create the right MVP version of hypotheses to learn quickly.
• Leadership — You have experience setting and evolving a vision for design of a product area, incorporating user insight and business needs. You’re able to motivate and inspire both your partners and direct reports with clear, thoughtful, design strategy.
• Management — You’re skilled at managing a team of designers and design managers, making sure they individually feel ownership of their respective areas, while working as whole toward organizational goals. You’re able to mentor folks to do exceptional work and grow in their career.
• Emotional Design — You have experience designing for products that engage people emotionally. Even in interactions that seem transactional, you are able to understand users’ emotional drivers and barriers, and use that to create more engaging experiences.
• Collaboration & Influence — You’re able to work with Product Management, Engineering, and Analytics to create product strategy and processes. You influence leadership and cross-functional peers through storytelling, shaping org-wide strategy, user empathy, and well-structured arguments. You’re comfortable working with high levels of autonomy and trust.

Target Experience

• 12+ years in consumer product design, with 5+ years in management and cross-functional influence
• Prior experience leading strategic growth initiatives or experimentation workstreams across multiple teams
• Experience with emotionally complex user journeys (civic tech, health, finance, etc.) where trust and motivation are critical to success
• Fluency in design systems, experimentation platforms, and user research methods
• Experience using AI to contribute to design thinking, helping teams discover how AI tools can increase productivity and augment essential human creativity

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

Interested? Great! Here's what you should know:

This is a full time, remote role that may be based anywhere in North America.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The annual salary of a Senior Director of Design is $296,000 in San Francisco and New York City, $281,000 in Austin, Boston, Chicago, Los Angeles, Seattle, and Washington D.C., and $251,500 in all other US locations. The salary in Vancouver and Toronto is $278,000 CAN. The salary in Mexico is $2,166,000 MXN.

Global benefits include unlimited PTO, a minimum of 18 weeks of paid parental leave, and a variety of mental & physical health perks.

Our evaluation process is as follows:

• Recruiter screen
• Case study interview with the VP of Design
• Written exercise (prescheduled and timeboxed)
• Final video interviews with 3 cross-functional team members
• Wrap up with the Chief Product Officer
• Reference checks

We actively encourage applicants from diverse backgrounds and perspectives to apply. At Change.org, we are dedicated to fostering a diverse and inclusive workplace. We invest in programs to support our diverse workforce, offer inclusive onboarding experiences and affinity groups, celebrate the heritage of our staff, provide training on working across differences, and maintain fair and transparent salary scales. All qualified applicants will receive consideration for employment without regard to race, color, national origin, disability, veteran status, sexual orientation, gender, or culture.

We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are legally required to conduct EEOC reporting. While this is required by the federal government, we recognize that it does not include all genders and ethnicities. We want you to know that Change.org celebrates all identities and we thank you for your participation.

Change.org participates in E-verify - click here to learn more.

#Li-Remote