Associate Manager, Dasher & Logistics - Local Commerce Service Partner Strategy & Operations

About The Team

The Strategy & Operations Dasher & Logistics team is responsible for supporting DoorDash’s growth through ensuring fast and on time deliveries and the ability to grow and maintain a fleet of Dashers. Our team is working on a new bet, Local Commerce Service Partner (LCSP) program, to ensure customers experience exceptional delivery experiences as DoorDash continues to grow.

The LCSP program enables DoorDash to partner with local entrepreneurs, who operate their own businesses to deliver orders and perform tasks through the DoorDash platform. An LCSP will offer full-time and part-time employment opportunities to the LCSP’s fleet of Delivery Associates

About The Role

On the LCSP team, you will dive into data to explain delivery quality performance at the lowest level of detail, devise high-impact strategies and work side-by-side with external teams to put those strategies into action.

As we scale the LCSP program, we’re looking to hire an Associate Manager to focus on the LCSP platform, delivery quality and partner success. In this role, you will be responsible for launching initiatives to deliver targeted volume, cost and quality business outcomes for the LCSP program. 

• Analyze - Build models to evaluate the costs and benefits of of various LCSP initiatives and experiments
• Strategize - Define recommendations that improve daily operations of LCSP program, leveraging a deep understanding of LCSP owners, Delivery Associates, and DoorDash business needs
• Collaborate - Influence and engage across the company - partner cross-functionally with our Operations, Analytics, Merchant, Product, Engineering, and Insurance teams.
• Experiment - Use data-driven decision making and sound business judgement to run tests to determine the best way to effectively grow the LCSP program

You’Re Excited About This Opportunity Because You Will…

• Grow an impactful program within a high-growth business 
• Dive into data and obsess over the details to make sure we create value for our LCSP owners and Delivery Associates, as well as merchants and consumers.
• Run experiments from hypothesis to final implementation to measure the effectiveness of new products and processes.
• Generate insights from analyzing complex data sets that enable future LCSP program success 
• Work closely with internal cross-functional partners from Operations, Analytics, Product, Engineering, and Insurance to drive strategy and execution 

We’Re Excited About You Because…

• You have 4+ years of experience in consulting, strategy, tech, analytics, or business operations. High-growth or early-stage startup experience is a plus.
• You are analytical. You are an expert at building models in Excel or Google Sheets. Knowledge of SQL is preferred but not required.
• You are a data-driven decision maker. You use data to root cause problems and are comfortable executing A/B tests from start to finish to understand how initiatives impact business outcomes. 
• You’re a builder at heart: You approach challenges with curiosity and creativity, thrive in ambiguity, and aren’t afraid to question the status quo. You imagine, develop, and execute workstreams from inception to completion with little oversight. 
• You are an owner. You have a bias for action and are comfortable operating in ambiguous situations. 
• You’re an excellent communicator. You are able to share data insights and business recommendations with various stakeholders across the business to drive action and achieve big goals.
• You have a Bachelor’s Degree in a related field; MBA preferred but not required.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$98,600—$145,000 USD

About Doordash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment To Diversity And Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.