Associate Director, Middle Mile Site Leader

About Wayfair

Wayfair is one of the world’s largest destinations for the home, transforming how people shop for their homes by delivering perfect orders, cost efficiency, and exceptional customer experiences at scale. Our logistics network is at the heart of this mission, and the South Elgin and Greensboro sites are critical to enabling that journey.

We are seeking a bold, entrepreneurial leader to serve as Associate Director/ Site Leader, responsible for running South Elgin end-to-end while overseeing Greensboro through  direct report(s). This is a unique opportunity to shape one of Wayfair’s largest middle mile facilities, influence cross-site operations, and set the benchmark for excellence in our global network.

This is a high-visibility role with direct impact on Wayfair’s customer promise. 

What You’Ll Do

In this role, you will serve as Leader of Stand Alone Middle Mile Sites with responsibility for multiple sites (directly / indirectly owning one or more sites in the future), accountable for performance, people, and process excellence across both.

• You will share your time between South Elgin & Greensboro (85%)
• South Elgin - Top 3 Middle Mile Operations by volume and largest Deluxing operations
• Greensboro - Medium sized Middle Mile Operations and Top 3 CoLo HDO or Top 15 global HDOs
• Ensure these sites become a benchmark for quality, efficiency, and associate engagement in the global network.
• Ensure consistency in processes, culture, and engagement while ensuring flawless execution
• Drive turnaround initiatives 
• Build, coach, and inspire a large team of managers, supervisors and team leaders to deliver outstanding results in safety, quality, cost, and customer experience.
• Serve as an escalation point and support the site leader(s) in driving improvements and maintaining excellence.
• Strategic Roadmap & Cross-Functional Collaborations (15%)
• Develop and maintain the SA MM roadmap aligned to broader T&D strategy, guided by your manager.
• Be responsible for delivering on STO/FRM commitments.
• Collaborate cross-functionally with Talent, Safety, Facilities & Maintenance, Tech, Performance Analytics, Transportation, and external vendors to prioritize and execute network-wide projects.
• Represent South Elgin and Greensboro in senior leadership discussions, influencing decisions that impact both sites.
• Remote & Cross-Time Zone Leadership
• Lead teams and partners across different time zones, ensuring clear communication, alignment, and engagement despite distance.
• Balance frequent travel (~50%) with strong remote leadership practices to maintain accountability and connection.

What You’Ll Bring

Education & Experience

• Bachelor’s degree required; Master’s in Supply Chain, Business, or related preferred.
• 10+ years of progressive leadership in large-scale operations, ideally in e-commerce, consumer products, or logistics.
• 7+ years managing large teams and senior leaders, with proven success in multi-site leadership, change management, and operational turnaround. Specifically, leading, driving step change and continuous improvement in front-line operations.

Leadership & Skills

• Lead front-line operations including labor planning, change management and continuous improvement 
• Data-Driven Decision Making: Ability to synthesize metrics and analytics into clear insights and actions, ensuring decisions are objective and grounded in facts. Strong analytical problem-solving skills — able to connect data insights with operational outcomes.
• Radical Candor: Communicates with transparency, honesty, and respect — giving direct feedback while showing care for people.
• Accountability & Rigor: Holds teams and leaders to high standards, ensuring commitments are delivered with consistency and quality.
• Cross-Functional Agility: Skilled at building strong partnerships with Talent, Safety, Facilities, Maintenance, Tech, and external vendors to resolve blockers and drive results.
• Inspirational leader with experience developing Supervisors, Managers and Sr Managers and scaling site culture.
• Thrives in fast-paced, ambiguous environments, balancing execution with long-term strategy.
• Confident communicator and influencer with senior stakeholders, both locally and remotely.

Why You’Ll Love This Role

• You’ll gain multi-site leadership exposure - Run one of Wayfair’s larger middle mile (South Elgin) and CoLo HDO (Greensboro) shape its turnaround into a benchmark of excellence.
• You’ll operate with the autonomy of a General Manager, while influencing strategies at a network level.
• You’ll build future leaders and teams that set the gold standard for operational performance across Wayfair’s logistics network.
• You will work with one of the best team(s)!

Compensation & Benefits

The salary range (or base pay) for this position is $176,700 - 193,800; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, depending on the position offered.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.