IT Specialist - Mexico Remote

Proper utilizes machine learning and Fortune-500 level accountants to deliver expert accounting and bookkeeping services that help property managers and owners grow their portfolios. Founded on principles of design and human connectivity, Proper is proud to provide services that simplify and de-stress people’s lives. We’re a team of developers, designers, engineers, accountants, CPA’s, project managers and writers. We’re surfers, hikers, Sichuan-eaters, photographers, yogis, artists, world travelers, bread bakers, meme lovers, and life-havers. 
The IT Specialist will be supporting in onboarding/offboarding from an IT perspective new employees, including setting up systems and hardware for new employees as well as providing ongoing support in IT related matters to all employees. Configure, maintain and support internal Apps and Software as a service platforms.

Main Responsibilities

• Supporting employees during onboarding/offboarding, including hardware and software setup.
• Providing day-to-day IT support to 400+ employees across multiple teams and locations.
• Managing help desk systems and improving processes using ITIL best practices.
• Monitoring and maintaining antivirus, security rules, firewalls, and device management solutions.
• Troubleshooting technical issues across Windows, Mac, and Linux environments.
• Maintaining and configuring SaaS platforms, apps, and cloud-based systems.
• Writing automation scripts (e.g., PowerShell, MDM) to streamline IT processes.
• Creating and maintaining clear documentation for IT policies and procedures.
• Educating and guiding non-technical staff on IT and security best practices.
• Delivering IT projects end-to-end while ensuring alignment with stakeholders.

Required Hard Skills

• 3+ years of IT experience as an independent contributor or within a professional IT team.
• Bachelor’s degree in Computer Science, Computer Systems Engineering, IT, or a related field
• Experience managing cloud-based antivirus and SaaS applications.
• Strong troubleshooting across Windows, Mac, and Linux environments.
• Knowledge of firewalls, security rules, and ITIL best practices.
• Ability to design, manage, and deliver IT initiatives/projects.
• Proficiency in English (written and spoken).

Required Soft Skills

• Excellent communication and customer service.
• Teamwork, collaboration, and transparency.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem-solving and initiative.

Proper is proud to be an equal opportunity employer that is committed to creating diverse environments to work by offering same opportunities to all applicants regardless of gender, sexual orientation, race, color, religion, disability, national origins, marital status, or other characteristics. We based our talent search exclusively on competencies, abilities and potential.