Software Support Engineer

Position Title: Software Support Engineer

Location: Doha, Qatar (Head Office & Customer Office)

Employment Type: Contract Staffing (1 Year)

Working Hours: 10 hours/day, 5 days a week

Salary: QAR 8,800/month

About The Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting, and support for software systems to ensure seamless business operations.

Key Responsibilities

• Provide first-level and second-level support for

• Software Applications.

  Diagnose and resolve technical issues related to software performance, configuration, and integration.
• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents, problems, and resolutions in line with company standards.
• Collaborate with internal teams to escalate complex issues when required.
• Assist in software upgrades, patch management, and system testing.
• Deliver user training and support for software-related queries
• Ensure compliance with IT policies and procedures.

Qualifications & Requirements

• Education: Graduate degree (IT, Computer Science,or related field).
• Experience: 23 years of experience in software

  Support

   or a related technical role.
• Languages: Fluency in Arabic and French ismandatory
• Nationality: Open to all.

Age Bracket: Open.

• Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention, network bottlenecks, etc.
• Desire to make customers successful through direct interaction
• Strong operational knowledge / experience in

  Application Management

• Operational knowledge / experience of at least onemainstream distributed system (e.g. Kafka, Hadoop,Cassandra, etc.) and Java applications (jstack, jmap, etc.)
• Solid Scripting and Programming Skills (Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML) is advantageous etc.)
• Experience with Cloud Technologies (Azure, AWS, 

  Google) Preferred

• Minimum 5 years of relevant experience in a similar role
• Able to troubleshoot technical issues in a structured approach, problem solver, analytical proficiency Cyber security knowledge and experience
• Attention to details, fast learner and excellent
• Arabic and French speaking advantageous
• Excellent customer service skills communication skills
• Self-managed and team oriented

Key Skills

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Knowledge of software deployment, updates, and maintenance.
• Customer-focused with a proactive approach to issue resolution.