IT Infra Technical Program Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career

As automation transforms traditional program management, the Program Manager role is elevated to a strategic craft in our delivery lifecycle. IT Program Managers at Palo Alto Networks are outcome orchestrators, connecting people, processes, and platforms to accelerate cycle time, reduce delivery friction, and enable smarter decision-making. They act as cross-functional facilitators who embed AI-driven practices, champion adoption, and help business and technology teams realize measurable impact.

In this role, you will work closely with teams across IT Software Engineering, IT Product Managers, Engineering, HR, Legal, Finance, and other business functions. You will partner to align priorities, orchestrate execution, and ensure our programs deliver on both strategic outcomes and operational excellence. 

Your Impact

Serve as the connective tissue across Product, Engineering, Business, and Operations, ensuring alignment of priorities and seamless execution.

Use AI-enabled tools for planning, risk rollups, reporting, and tracking while focusing your attention on problem-solving and accelerating outcomes.

Orchestrate dependencies, risks, and decision points across domains; surface insights to drive clarity between teams and unblock execution.

Gather requirements, manage scope, and build project plans that balance ambition with feasibility; ensure resource alignment and scope control processes are applied consistently to keep programs on track.

Facilitate stakeholder alignment and change management to ensure delivery outcomes are adopted, not just delivered.

Assess change impacts of IT transformations and design stakeholder-centric enablement plans that smooth adoption and reduce disruption.

Translate complex data and program insights into compelling narratives for leadership and working teams.

Continuously experiment with AI and automation to simplify workflows and improve delivery velocity.

Qualifications

Your Experience

Led cross-functional projects or teams to successful completion.

Demonstrated success driving cross-functional programs in tech-intensive environments.

Experience with Agile/Scrum methodologies and enterprise business systems (e.g., SFDC, SAP).

Proficiency with AI-assisted planning, reporting, and prompt-driven workflows.

Strong EQ and influencing skills; able to align diverse stakeholders towards shared outcomes.

Proven ability to adapt in rapidly changing environments, navigating shifting priorities while keeping outcomes on track.

Experience collaborating with both technical and non-technical stakeholders.

Educational Background: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent military experience.

Strategic Planning

• Planning and Measuring Success: Defines project success by aligning resources and outcomes with key business objectives.
• AI-Augmented Project Management: Manages complex, high-value projects by breaking them into value-driven milestones and leveraging AI tools to enhance efficiency.
• Problem-Solving: Employs a data-driven approach to identify root causes, using AI to uncover insights and deliver practical solutions.

Execution

• Accountable: Takes full ownership of commitments, using AI-powered insights to track progress and ensure team accountability.
• Adaptable: Pivots quickly in response to changing conditions, using AI-driven signals to inform strategic adjustments.
• Applied Learning: Continuously learns and applies new skills, actively experimenting with AI workflows to improve daily practice.
• Drives Results: Focuses relentlessly on achieving measurable outcomes, demonstrating resilience and effective prioritization in complex environments.

Change Management

• Systems Thinking: Takes a holistic, big-picture approach to problem-solving and tailors communication to diverse stakeholders.
• Customer-Focused: Deeply understands and champions stakeholder needs, using insights to ensure solutions deliver real value.
• Influence and Communication: Simplifies and communicates complex information clearly to diverse audiences, using AI to enhance influence and understanding.
• Drives Adoption: Creates and executes effective adoption strategies, ensuring new programs are not just delivered but fully embraced by users.

.

Additional Information

The Team

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $132000 - $214500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.