Learning and Onboarding Coordinator (Hybrid)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are seeking a Learning and Onboarding Coordinator – Learning & Development (L&D) to join our team. In this role, you will directly support L&D learning leads, L&D leaders and colleagues in creating learning programs for all Lakeshore employees. You will also contribute to the development and implementation of integrated, comprehensive learning initiatives across the organization. Responsibilities include designing, evolving and executing sustainable structures that help learners and leaders achieve company- and business-line learning goals. Applicants should have excellent organizational skills. The ideal candidate also demonstrates the ability to simplify, streamline and clearly communicate complex processes through practical, easy-to-apply solutions.

A day on the job looks like this:

• Acting as a point of contact for the Learning and Onboarding team
• Creating and/or acquiring SOPs, training guides, resources and process/governance documentation to support operating efficiency
• Tracking training and development activities, attendance, knowledge checks, assessments and other requirements to promote sustainability and accountability among leaders
• Managing all class logistics, including registration, classroom setup, virtual/in-person moderation, lunch/snack orders, calendars, meeting invites, expenses and project trackers
• Identifying opportunities for content additions, redesigns and innovations to continuously improve the user experience
• Partnering with Learning Leads and Divisional leaders to build and maintain structures that support onboarding learning initiatives
• Helping the L&D Operations team map onboarding processes for each division and ensure they remain current
• Creating, monitoring and refining processes to enhance individual and group learning experiences
• Collecting and analyzing data to measure the success of learning opportunities (e.g., surveys, observation checklists, etc.)
• Leveraging the LMS (Learning Management System) to assign learning as requested (e.g., new hire onboarding curriculum, new hire manager onboarding, new hire–related surveys, mandated onboarding training initiatives such as harassment, workplace violence and spam/phishing)
• Partnering with Operations to proactively identify roadblocks and respond to evolving need, including but not limited to LMS (Cornerstone OnDemand) instructor-led classroom schedules, Zoom and media authoring tools (Vyond, Articulate360, Adobe Premier Pro, Canva)

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree with 2–4 years of experience preferred
• Experience in a fast-paced, high-growth environment preferred
• Excellent organizational skills are essential
• Proven success with detail-oriented tasks
• Proficiency in Microsoft products, including but not limited to Word, Excel, OneNote, Teams, SharePoint, OneDrive and PowerPoint
• Understanding of and ability to apply Diversity, Equity, Inclusion and Belonging best practices
• Strong verbal and written communication skills
• Ability to build effective partnerships across all levels
• Proactive self-starter who feels empowered to make informed decisions and thrives as a collaborative team player
• Motivated lifelong learner who seeks continuous improvement and uses assessment to measure impact
• Skilled at simplifying and clearly communicating complicated processes through practical application
• Values a culture of feedback and actively seeks, offers and receives feedback well
• Thrives in a flexible environment and embraces change with enthusiasm

Additional Information

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.25-26.25 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1