IT Service Manager

Location:

Krakow, Lesser Poland, Poland

Job Id:

R0108096

Date Posted:

2025-10-03

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

Yes

Job Description:

We are seeking a highly experienced and skilled IT Service Manager to join our team.

As the IT Service Manager, you will oversee and manage our organisation's operations for various IT services (platforms and applications) and ensure the delivery of high-quality IT services to our internal stakeholders.

You will lead a team of IT professionals and collaborate with cross-functional teams to implement best practices and ensure the effective functioning of our IT services.

type of work - hybrid

How you will make an ipact:

• Service manaagement: Develop and implement IT service management strategies, policies, and procedures.Establish and monitor service level agreements (SLAs) and performance metrics.Provide leadership during critical incidents and problem resolution.
• Stakeholders management:Manage a team of internal and external IT professionals, ensuring performance and growth. Manage relationships with vendors and external service providers.
• Solution management: Collaborate with stakeholders to align IT service requirements with business goals. Plan, deploy, and support IT systems, infrastructure, and applications.
• Continuous  improvement: Drive continuous improvement initiatives for optimised IT service delivery. Stay updated with industry trends and recommend innovative solutions.

Your Background:

• Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
• Proven experience as an IT Service Manager in a large organisation.
• Strong knowledge of IT service management frameworks (e.g., ITIL, Devops)).
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in project management methodologies and tools.(Agile, Waterfall)
• Exceptional communication and interpersonal abilities.
• Customer service approach and able to communicate with others in a constructive manner

More About Us:

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. 

• About Hitachi- link to Hitachi site -http://www.hitachienergy.com/

We Offer:

• Stable employment:Contract of employment
• Benefits:We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process. 
• Growth possibility:  training budget  &  training platform,  changing role withing organization
• Possibility to gain experience in  international enviromnent
• Possibility to work   for industry leader in green energy solution
• Cv review- please aplly in English
• Meeting with manager max.2
• Growth possibility:  training budget  &  training platform,  changing role withing organization
• Possibility to gain experience in  international enviromnent
• Possibility to work   for industry leader in green energy solution
• Cv review- please aplly in English
• Meeting with manager max.2

Recruitment Process:

• Screening With Recruiter

• Offer

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