Senior Manager Enterprise Security (IDAM Control & Assurance)

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Ensure the effective operation of Identity related controls including but not limited to  PAR, Certification Reviews, Application & Infrastructure Reconciliations, Toxic Access Combinations and segregation of duties controls,  Joiners Movers Leavers, Password Compliance to ensure they operate in accordance with both internal & external Audit whilst also meeting business needs.
• Ensure quality MI is produced to highlight progress, issues, trends etc and feedback to any drops in Service to the local Identity Controls and Assurance AVP
• Perform QA Check process on the controls carried out

Work collaboratively with other Identity functions, as well as the wider Enterprise Security and M&G Plc organisation, to ensure the secure and stable delivery and operation of Identity and logical access controls. 

·       Act as a contact for any audit related requirements and facilitate required meetings and evidence collation.

Ensure high quality 2nd line support, ServiceNow queue management and ARC approval queues.

Oversight of the IDAM mailboxes ensuring they are managed and queries are answered in a timely manner.

Identify any gaps in processes and drive through changes to make the controls more effective. Always look for improvements within processes and controls and have continuous improvements plans.

Proactively manage all stakeholder expectations through either effective resolution of or updating on progress of their outstanding queries.

Owning current and new process documents and updating the documents as required. • Train new team members following a training plan around the different processes.  Share knowledge with other areas of the business as and when required.
• Provide advice for the on boarding of new applications and maintenance of existing roles to ensure that they are correctly classified, tagged, and have appropriate security controls in place.
• Involvement in any SailPoint improvement work requiring input from the ICA team

Train new team members following a training plan around the different processes.  Share knowledge with other areas of the business as and when required.

·       Provide advice for the on boarding of new applications and maintenance of existing roles to ensure that they are correctly classified, tagged, and have appropriate security controls in place.

Involvement in any SailPoint improvement work requiring input from the ICA team.

Knowledge:

• Working knowledge of SQL Management studio and running queries, SailPoint, UI Path for Automation, MS Operating Systems, MS Office including MS Outlook & Power BI preferred
• Experience of working in Identity Controls and knowledge of Financial Services preferred

Skills:

• Relationship management across multiple stakeholders and cultures
• A strong understanding of the platforms & software relevant to the delivery of the Identity services for which they are accountable.
• Strong organisational skills to manage a variety of work and prioritise effectively.
• Self-motivated, able to multi task and complete work within agreed deadlines.
• Ability to work both independently to goals, as well as effectively collaborate part of a team and with wider areas such as Cybersecurity and IT
• Problem-Solving & Analytical Thinking: Strong troubleshooting and analytical skills for identifying security risks and implementing effective solutions. Strong attention to detail essential.
• Communication Skills: Excellent communication skills, with the ability to present and explain complex security concepts to both technical and non-technical stakeholders.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.