Security - IT Support Officer

About The Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

• Monday to Friday role | Stable weekday roster
• Unique blend of IT and security operations support
• $80,000 + superannuation | Port Kembla location

About The Role:

MSS Security is seeking a technically skilled and security-cleared IT Support Officer to join our team at a critical infrastructure location - BlueScope Steel in Port Kembla. This is a dynamic, hands-on role supporting both corporate and operational technologies across a critical infrastructure environment. You’ll work closely with security personnel and management to ensure systems run smoothly, securely, and with minimal downtime.

This is a Monday to Friday position – perfect for someone looking for work-life balance and a stable, long-term role within a secure and supportive environment.

Key Responsibilities:

• Provide IT support to on-site security and administrative teams
• Troubleshoot hardware and software issues (PCs, networks, printers, CCTV, access control)
• Manage and escalate incidents in line with company protocols
• Support system upgrades, user onboarding, and equipment setups
• Maintain and monitor site-based IT infrastructure and digital security systems
• Ensure documentation and asset registers are kept up to date
• Liaise with central IT teams and third-party vendors as required
• Experience in IT support, helpdesk, or technical field service role
• Strong troubleshooting and communication skills
• Familiarity with Microsoft Windows OS, Office 365, basic networking, and IT hardware
• Ability to work autonomously and within a high-security environment
• Current NSW Security License
• Maintain and monitor site-based IT infrastructure and digital security systems
• Ensure documentation and asset registers are kept up to date
• Liaise with central IT teams and third-party vendors as required
• Experience in IT support, helpdesk, or technical field service role
• Strong troubleshooting and communication skills
• Familiarity with Microsoft Windows OS, Office 365, basic networking, and IT hardware
• Ability to work autonomously and within a high-security environment
• Current NSW Security License

What We’Re Looking For:

Essential Licenses & Certifications:

• Advanced First Aid Certificate (HLTAID014 or equivalent)
• MSIC (Maritime Security Identification Card) certificate or willing to obtain one
• Monday to Friday schedule – no night shifts or weekends
• Work in a critical infrastructure environment with a clear purpose
• Stable, long-term employment with a national industry leader
• Supportive workplace culture with opportunities for career growth
• Master Licence Number: 408742075

• Full Drivers License

• Advanced First Aid Certificate (HLTAID014 or equivalent)
• MSIC (Maritime Security Identification Card) certificate or willing to obtain one
• Monday to Friday schedule – no night shifts or weekends
• Work in a critical infrastructure environment with a clear purpose
• Stable, long-term employment with a national industry leader
• Supportive workplace culture with opportunities for career growth
• Master Licence Number: 408742075

What We Offer:

• $80,000 + Superannuation

How To Apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We Are Proud To:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.