FAS OTG Automated Communication Associate

Core Responsibilities

• Processes transactions and reviews documentation to ensure requests have been completed accurately and in a timely manner.
• Identifies processing and workflow issues to provide input on procedure updates and changes for overall improvement and effectiveness of processing.
• Provides necessary reporting, quality assurance responses, audit responses, and relevant paperwork as requested.
• Builds knowledge to support training and education of other teams on various processes. Acts as a resource to crew, and assists with elevated issues.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum one year of related experience required. Experience in operations processing preferred.
• High school degree or GED required. Undergraduate degree or equivalent combination of training and experience strongly preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.