International Field Operations Manager (MEA)

Purpose

The International Field Operations Manager role is responsible for executing the strategies of new market & new licensee/franchisee launch, operations and training development within a designated region.  This role will work with the regional business and cross-functional teams to develop, evaluate, optimize and drive results for in-restaurant operations and training execution that meets standards at Inspire Brands and drives profitability for our licensees/franchisees. 

Responsibilities

New Market Launch -

•  Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.  
• Plans and manages all support for operations and training during new market or new licensee/franchisee launches. 

Operations & Training -

• Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly.  Escalate issues appropriately. 
• Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.  
• Monitor and troubleshoot operational and training KPI’s.  Develop action plans or provide recognition according to the results. 

Cross-Functional & Administrative -

• Collaborate with your domestic counterparts, other international functions, and licensee/franchisee teams to drive regional and global initiatives.  
• Manage personal expenses and follows all policies/procedures and required administrative duties. 

Education And Experience Qualifications

• Minimum: Bachelors degree or equivalent certification or related field 
• Minimum 5 years of experience in Restaurant Operations, Training, and Project Management Minimum 2 years of experience in Multi-unit Restaurant Operations or Training 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES 

Global Learning And Development Expertise:

• In-depth knowledge of adult learning principles and training methodologies. 
• Experience in developing and implementing comprehensive training programs on a regional scale. 

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Planning And Execution:

• Ability to execute learning strategies aligned with organizational goals and market launch plans. 
• Proficiency in project management, including planning, execution, and evaluation of training initiatives. 

Cross-Cultural Competence:

• Strong understanding of diverse cultural dynamics and business practices in international markets. 
• Ability to adapt training and communication styles to suit various cultural contexts. 

Leadership And Influence:

• Demonstrated leadership skills with the ability to influence and motivate others. 
• Capacity to lead cross-functional teams and collaborate effectively with various stakeholders. 

Analytical And Problem-Solving Skills:

• Ability to analyze complex situations, identify learning needs, and develop effective solutions. 
• Skill in assessing the effectiveness of training programs and making data-driven improvements. 

Language, Communication, And Interpersonal Skills:

• Proficiency in English is essential; additional language skills relevant to key markets are highly advantageous. 
• Excellent verbal and written communication skills, with the ability to clearly convey complex ideas. 
• Strong interpersonal skills, with a focus on relationship-building and stakeholder engagement. 

Technology Proficiency:

• Familiarity with advanced learning technologies and Learning Management Systems (LMS). 
• Ability to leverage technology to enhance learning experiences and track program effectiveness. 

Budget And Resource Management:

• Experience in managing budgets and allocating resources efficiently. 
• Skill in overseeing financial aspects of training programs, particularly in new market launches. 

Adaptability And Resilience:

• Flexibility to adapt to changing business needs and environments. 
• Resilience in facing challenges and navigating complex market entry scenarios. 

Regulatory Compliance And Brand Alignment:

• Knowledge of international regulatory compliance related to training and market launches. 
• Commitment to upholding brand standards and protecting trademark integrity

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.