Manager of Product Management, Core AI Platform

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Manager of Product Management, Core AI Platform reports to the Core AI product leader and is responsible for shaping and executing the product roadmap for athena’s Core AI platform infrastructure. The candidate in this role will ensure that platform investments align with business objectives, enable product teams to innovate efficiently, and scale responsibly within healthcare’s regulatory environment. They will partner closely with stakeholders across R&D (MLOps, Product and Engineering teams), Legal, and customer-facing teams, and will be tasked with (1) driving roadmap development and prioritization for platform capabilities, (2) managing intake, triage, and resolution processes for platform issues, (3) maintaining comprehensive platform documentation and communication processes, (4) defining success metrics to measure platform adoption and performance, and (5) supporting AI compliance and governance operations.  

The ideal candidate is excited by building platform strategies that enable technical teams to deliver at scale, enjoys coordinating across diverse stakeholders with competing priorities, and always uses data and process discipline to drive decision-making.  

Day-To-Day Responsibilities Include:

• Serve as the primary point of contact for all Core AI platform intake, ensuring completeness, accurate categorization, and appropriate priority assignment to maintain delivery velocity  
• Drive product roadmap development and prioritization for Core AI platform capabilities, ensuring alignment with business objectives, scalability needs, and stakeholder demand  
• Define and track key platform metrics (e.g., adoption, reliability, delivery velocity) to measure impact, inform iteration, and guide operational improvements  
• Identify and escalate high-risk blockers and directly manage Azure escalations for tenant provisioning, quota increases, and platform performance issues  
• Maintain and continuously improve the AI Platform Ops Hub, including process flows, escalation paths, quota guidance, and model compatibility documentation  
• Proactively communicate platform outages, planned maintenance, release impacts, and known issues to relevant stakeholders  
• Manage release planning artifacts and facilitate cross-team visibility into upcoming launches, capacity needs, and operational dependencies  
• Partner with Solution Architects and senior product leadership to maintain productive stakeholder touchpoints and document key decisions and follow-ups  
• Serve as primary point of contact with Legal on AI compliance expectations and coordinate responses to internal and client compliance inquiries  
• Support AI governance operations to ensure platform activities align with healthcare regulatory standards and internal risk management frameworks  

Education, Experience, & Skills Required  

• Bachelor’s Degree required; Business Administration, Information Systems, Industrial Engineering, or a related field preferred  
• 5+ years relevant product management or product operations experience; including agile development environments  
• Demonstrated success in driving roadmap execution and operational excellence in dynamic, fast-paced technical environments  
• Experience with AI/ML platforms, cloud infrastructure, or technical product management strongly preferred  
• Technical understanding – ability to assess technical feasibility, understand platform constraints, and communicate effectively with engineering teams  
• Experience with compliance frameworks and risk management processes preferred  
• Excellent verbal and written communication skills with ability to coordinate across multiple stakeholder groups  

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity