Opening Shift Member Relations and Front Desk Associate

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms

Position:  Opening Shift: Member Relations & Front Desk Associate
Schedule: Monday to Friday, 4:50 AM – 9:15 AM
Reports to: Front Desk Manager

About the Role:
We’re looking for a friendly, dependable team member to create an exceptional first impression for our members and guests. This role combines front desk responsibilities with member support, helping set the tone for a great day at the club.

Requirements:

• Bilingual (English/Spanish)
• Strong reading, writing, and communication skills
• Comfortable using computer systems, handling alerts, and processing payments
• Fitness industry experience is a plus

What You Bring:

• Outstanding customer service and people skills
• Dependable and punctual — this early shift requires reliability
• Ability to create a welcoming, positive environment from the first interaction

Key Responsibilities:

• Open the club and prepare it for the day
• Greet members and guests warmly and professionally
• Check in members and guests, addressing system alerts or messages
• Answer phones and assist callers courteously
• Share info on promotions, events, and schedules
• Assist members with requests or direct them to management
• Make outbound calls to leads and members, including billing follow-ups
• Process payments accurately and according to policy
• Maintain front desk and facility cleanliness
• Complete opening duties and EOD summaries (membership sales, Kickoffs, calls, and shift highlights)
• Enforce policies — ensure only eligible members access the club

Meetings:

• Department meetings (monthly or weekly)
• Ongoing staff training

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.