Senior Business Analyst, Global Business Services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Business Analyst, ServiceNow, Artificial Intelligence, Analytics, and Reporting Experience

Iron Mountain’s Global Business Services (GBS) Enterprise Project Management Office (EPMO) group is hiring an experienced Business Analyst.. You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities.

The Sr Business Analyst will collaborate with Project Managers and Change Practitioners to drive successful project delivery that exceeds stakeholder expectations. You will closely collaborate with key stakeholders to understand and document current and future-state business processes. You will provide analysis and subject matter expertise on identifying key business capabilities and outcomes to ensure project success.

The Sr Business Analyst is responsible for upholding the quality of project delivery and ensuring the business outcomes are met through project execution. The analyst will work closely with our project managers and provide support for our project teams to drive successful outcomes.

Responsibilities:

• Conduct in-depth analysis of business processes, systems, and workflows to identify inefficiencies and recommend solutions.
• Collaborate with stakeholders to document business requirements, prioritize needs, and ensure alignment with organizational objectives.
• Develop and propose innovative solutions to address business challenges, including process improvements, system enhancements, and new technology implementations.
• Analyze complex data sets to derive actionable insights and support data-driven decision-making.
• Serve as a liaison between business units and technology teams to ensure successful project outcomes.
• Create comprehensive documentation, including business requirements, process maps, and user stories.
• Document test plans and comprehensive test scenarios that help drive user acceptance testing and facilitate test case sign-off with our business partners.
• Facilitate workshops and training sessions for people affected by new systems and processes.
• Identify opportunities for continuous improvement and implement best practices to enhance business operations.
• Improve the efficiency and effectiveness of the GBS EPMO through lessons learned and other continuous improvement initiatives.
• Lead and mentor business analysts, fostering a collaborative, high-performance work environment.
• Minimum of 5 years in a business analysis role.
• Require candidates with ServiceNow Implementation experience.
• Require candidates with Artificial Intelligence, Business Analytics & Reporting experience.
• Bachelor's degree in business administration or a related field.
• Ability to facilitate discussions and ensure documentation is maintained throughout the project
• Ability to understand business needs and translate them into technical requirements
• Demonstrated ability to work collaboratively with cross-functional teams in a dynamic environment.
• Analyze complex data sets to derive actionable insights and support data-driven decision-making.
• Serve as a liaison between business units and technology teams to ensure successful project outcomes.
• Create comprehensive documentation, including business requirements, process maps, and user stories.
• Lead and mentor business analysts, fostering a collaborative, high-performance work environment.
• Minimum of 5 years in a business analysis role.
• Require candidates with ServiceNow Implementation experience.
• Require candidates with Artificial Intelligence, Business Analytics & Reporting experience.
• Bachelor's degree in business administration or a related field.
• Ability to facilitate discussions and ensure documentation is maintained throughout the project
• Ability to understand business needs and translate them into technical requirements
• Demonstrated ability to work collaboratively with cross-functional teams in a dynamic environment.

Key Skills, Requirements And Competencies:

• Exceptional problem-solving skills, with a focus on operational efficiency and performance improvement.
• Ability to influence others and achieve common goals.
• Excellent communication skills and ability to build strong relationships.
• Exceptional problem-solving skills, with a focus on operational efficiency and performance improvement.
• Ability to influence others and achieve common goals.
• Excellent communication skills and ability to build strong relationships.

Category: Project/Program Management Group