HR Portal - Content Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Title: HR Portal Content Specialist

Reports To:  Global HR Content & Portal Manager

Position Overview:

This role supports the build-out and day-to-day maintenance of our knowledge bases in ServiceNow HRSD. In this highly collaborative role, they will work closely with the Global Content and Portal Manager, other Content Specialists, Content Owners and the Product team to maintain and continuously improve our knowledge bases and portal, ensuring it is easily accessible to our 28,000+ employees.

Responsibilities:

• Maintains and updates HR portal content and manages use of tools, standards, and process, including authoring, provisioning, tagging, publishing, auditing, and providing input/feedback on HR portal content organization.
• Updates, creates any information that supports and encourages self-service delivery on the HR portal.
• Supports efforts to work with Regional COE partners and HUBs to curate HR content and drive customer engagement with HR user interface.
• Maintain existing employee facing Knowledge articles and the creation of new ones to include coordinating sign-off through publishing.
• Supports and delivers on assigned annual and ad hoc HR projects and initiatives with requirements developed through the collaborative effort of cross-functional teams and clients.
• Delivers on recommendations to promote increased self-service and usage of HR knowledge and communications tools as indicated by operational analysis.

The Ideal Candidate…

• 3-5 years of professional experience in Human Resources.
• Experience working within the ServiceNow product and in content creation, marketing, communications, or similar.
• Excellent oral and written communication skills; demonstrated ability to effectively establish and maintain working relationships with diverse stakeholders at all levels.
• Ability to work in teams and independently with minimum supervision.

What We Offer

• Ability to work remote
• Competitive compensation and benefits package
• Total Rewards to support your career and wellbeing 
• Professional development and growth opportunities

Category: Human Resources