Director of Operations

Intercity Packers Ltd.

Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below.

Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group of companies, which has been recognized by Forbes magazine to be among Canada's Best Employers in 2023.  

As our innovative business continues to rapidly grow, we are seeking a full-time Director of Operations at our Richmond location. Reporting to the General Manager, they will oversee all daily operations of the facility, including warehouse and logistics to ensure policies and procedures are followed. They will develop processes that will maximize stewardship, safety, quality, and productivity. 

Position: FullTime, Permanent

• Salary: Between $95,000 to $120,000 per year, plus annual bonus based on performance
• Schedule: Monday to Friday, in office

Duties & Responsibilities:

Leadership

• Serves as a resource and servant leader.  Creates an environment that stimulates achievement, creates opportunities, and sets an expectation for teamwork and success.
• Interviews, hires, trains, and retains management staff.  Conducts performance monitoring of staff and initiates follow-through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.
• Mentors motivates and develop staff and act as a role model and resource.  Works with Warehouse and Transportation Leadership to identify and develop future warehouse/transportation leaders.
• Adheres to the mission cornerstone values and applicable practices of the organization.

Operations And Efficiency

• Responsible for the accountability and overall performance of divisional initiatives, including complete and accurate customer order shipment, accurate transport and delivery of products; quality and inventory standards and salvage; system and other audits; and the general maintenance and management of the operation.
• Maintains knowledge of the division route growth plan and its effect on operations systems and personnel requirements. Collaborates with the local transportation supervisors on route placement plans to maximize warehouse efficiencies and transit/delivery departure requirements.
• Collaborates with General Manager and Senior Leadership Team to create, review, and implement divisional policies and procedures.
• Collaborates with department heads to coordinate warehouse activities with other functions, including production, sales, administration, purchasing, and safety.
• Works with department leadership and staff to develop creative plans for operations systems and procedures to improve customer service, safety, efficiency, accuracy, product care, sanitation, and employee morale.
• Ensures training requirements and tracking are complete for all warehouse and transportation employees.
• Maintains accountability for the acquisition, trial, evaluation, and repair of equipment, supplies, and resources utilized by the warehouse and delivery teams.
• Maintains relevant and updated knowledge and technical aptitude on current operations systems, utilizing this knowledge to make educated, data-driven decisions in every day and emergent operational crises.
• Planned and executed production to fulfill all regulatory and SQF requirements.
• Perform any other duties as required.

Requirements:

• Minimum of 5 years in a similar role
• Post High School/Specialized Training/Bachelors Degree is preferred but not required
• Must have good written, verbal, organizational, and communication skills and problem-solving capabilities.
• Must have the ability to multitask, prioritize, and work independently or within a team environment.
• Must be able to develop solutions to problems of moderate scope and complexity and reference policies and practices for guidance.
• Knowledge of spreadsheet, word processing, presentation, email, and internet software applications.
• Must have the ability to prepare and deliver presentations and speak at minor functions as a departmental
• representative.

Intercity Packers offers a range of benefits, including: 

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
• Registered Retirement Savings Plan (RRSP) Matching Program
• Annual Profit Sharing Bonus
• Employee Family Assistance Program
• Opportunities for career advancement

• Employee Recognition Programs

• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)

• Training Opportunities

• Annual Safety Boot Allowance Program 

• Full-Time Hours

• A team-oriented work environment
• Special employee discounts on meat and seafood products

At Intercity Packers Meat & Seafood, we believe in good food and good people. Over the past five decades, we have cultivated a rich history of bringing customers high quality, innovative and carefully sourced meat, seafood products and the best customer service. Our unwavering mission to provide customers with the best is reflected in our motto, “Yes, we do!"

We thank all applicants for their interest, however only those selected for the next stage will be contacted.  Intercity Packers is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.  All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to hr@intercitypackers.ca and use the words “Accommodation Request” in your subject line.