Customer Database Specialist

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.  

Customer Database Specialist (Kansas City, MO)

A Customer Database Specialist is responsible for meticulously reviewing and validating customer information to ensure its accuracy, authenticity, and compliance with company policies and industry regulations. This role involves a high degree of detail orientation, critical thinking, and communication to identify and resolve discrepancies, mitigate risk, and maintain data integrity. The specialist will work with a variety of documentation and systems to ensure all customer records are complete and verified.

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth. 

*This is a full-time, hourly position.

Key Duties And Responsibilities:

• Information Verification
• Conduct thorough verification of customer data, including but not limited to addresses, contact information, tax information, and credit checks.
• Utilize internal forms and direct communication with customers and other entities to authenticate information.
• Perform due diligence on customer applications and documents to prevent fraudulent activities.
• Database Management
• Conduct annual reviews of key customers to ensure information is up to date and accurate.
• Review existing customer files to ensure data on file is in line with current policies and procedures.
• Communication
• Collaborate with other internal teams, such as sales, parts, and service to resolve issues and streamline the verification process.
• Communicate with customers in a professional and empathetic manner to request additional documentation or clarify discrepancies.
• Conduct thorough verification of customer data, including but not limited to addresses, contact information, tax information, and credit checks.
• Utilize internal forms and direct communication with customers and other entities to authenticate information.
• Perform due diligence on customer applications and documents to prevent fraudulent activities.
• Conduct annual reviews of key customers to ensure information is up to date and accurate.
• Review existing customer files to ensure data on file is in line with current policies and procedures.
• Collaborate with other internal teams, such as sales, parts, and service to resolve issues and streamline the verification process.
• Communicate with customers in a professional and empathetic manner to request additional documentation or clarify discrepancies.

Minimum Qualifications:

• High School diploma or equivalent is required; an Associate’s or Bachelor’s degree is a plus
• 1-2 years experience in a role requiring data verification, fraud detection, customer service, or related field
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.