Billing Specialist

The Billing Specialist is responsible for ensuring the accuracy and integrity of billing processes. This role involves reviewing billing data, identifying and resolving discrepancies prior to invoice generation, and processing invoices in a timely manner. The position requires close collaboration with cross-functional teams to validate billing inputs and proactively prevent errors. Additionally, the Billing Specialist plays a key role in driving process improvements and identifying automation opportunities to enhance efficiency, minimize adjustments, and support overall compliance with billing standards.

 

• Prepare and review customer invoices to ensure accuracy and completeness.
• Validate all billing data prior to invoice distribution.
• Collaborate with Operations, Customer Service, Sales, and Setup teams to investigate and resolve billing discrepancies in a timely manner.
• Recommend and support enhancements to billing processes that improve accuracy, increase efficiency, and reduce manual effort.
• Distribute invoices via email, third-party print vendors, and customer portals.
• Maintain accurate billing records and documentation in internal systems.
• Contribute to the development and enhancement of reporting tools focused on billing accuracy, adjustments, and team performance metrics.
• Identify opportunities to eliminate manual billing processes and partner with IT to implement automation solutions that streamline workflows.
• Assist in training team members on new procedures and ensure billing documentation and standard operating procedures (SOPs) are up to date.

Qualifications

• Solid understanding of billing principles, invoice generation, and accounts receivable processes, with a strong focus on accuracy and timeliness.
• Experience working with billing software, enterprise resource planning (ERP) systems, and customer portals. Proficiency in Microsoft Excel and other data management tools is required. Trux experience preferred.
• Ability to analyze billing data, identify discrepancies, and resolve issues efficiently while maintaining a customer-focused approach.
• Familiarity with continuous improvement practices and an eye for identifying opportunities to streamline and automate manual billing tasks.
• Strong verbal and written communication skills with the ability to collaborate effectively across departments including Sales, Customer Service, Operations, and IT.
• Demonstrated ability to maintain a high level of accuracy in a fast-paced, deadline-driven environment.
• Knowledge of regulatory and contractual billing requirements to ensure adherence to company policies and customer agreements.