Associate/Experienced Associate - Salesforce Admin (Japanese Speaker)(PwC Acceleration Center Kuala Lumpur)

Industry/Sector

Technology

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Key Responsibilities

• Serve as a bilingual bridge for project teams:  
• Understand requirement and translate emails, documents, presentations, requirements, and user guides (English ⇄ Japanese)  
• Provide offline interpretation/translation support for meetings, workshops, and status calls as needed  
• Prepare meeting agendas and minutes, track actions, manage schedules, and follow up on deliverables  
• Maintain project documentation, trackers, and status reports with high attention to detail  
• Perform data entry, basic configuration, and reporting in Salesforce under supervision (if assigned)  
• Support testing and user acceptance activities as needed  
• Assist with business analysis and PMO tasks:  
• Serve as a bilingual bridge for project teams:  
• Understand requirement and translate emails, documents, presentations, requirements, and user guides (English ⇄ Japanese)  
• Provide offline interpretation/translation support for meetings, workshops, and status calls as needed  
• Prepare meeting agendas and minutes, track actions, manage schedules, and follow up on deliverables  
• Maintain project documentation, trackers, and status reports with high attention to detail  
• Perform data entry, basic configuration, and reporting in Salesforce under supervision (if assigned)  
• Support testing and user acceptance activities as needed  
• Assist with business analysis and PMO tasks:  

• Support Project Delivery And Coordination:

• Contribute To Technology Enablement:

• Help gather and clarify requirements, draft user stories, and support simple process mapping  
• Create client-ready materials such as slides, summaries, and dashboards  
• Collaborate across teams and time zones:  
• Work effectively with stakeholders in Japan and global teams  
• Provide flexible support to other technology or functional consulting engagements as needs evolve 
• Conducts analysis and research.  
• Applies PwC Delivery Framework on engagements.  
• Develops strong interpersonal skills with team members and peers.  
• Help gather and clarify requirements, draft user stories, and support simple process mapping  
• Create client-ready materials such as slides, summaries, and dashboards  
• Collaborate across teams and time zones:  
• Work effectively with stakeholders in Japan and global teams  
• Provide flexible support to other technology or functional consulting engagements as needs evolve 
• Conducts analysis and research.  
• Applies PwC Delivery Framework on engagements.  
• Develops strong interpersonal skills with team members and peers.  

Other Responsibilities May Include:

• Drafts Delivery Products.

• Provides support for business development and proposal efforts by assisting with the development of written technical content of proposals.  
• Supports business solution investment projects that generate client revenue and supports the development of marketing content of those solutions to clients, potential clients and internally within PwC.  
• May include assisting to support engagement management.  
• Works closely with and cultivates strong relationships with client staffs and across teams to deliver business solutions. 

Background/Required qualifications and skills 

• Bachelor’s degree in technical or language major. Strong interest in business and technology consulting industry  
• Japanese: JLPT N2 or above (N1 preferred) or equivalent business proficiency  
• English: Strong business-level written and verbal communication  
• Strong organization, attention to detail, and time management  
• Proficiency with productivity tools (e.g., Microsoft Office/Google Workspace), especially PowerPoint and Excel  
• Have strong interpersonal, analytical, organizational and communication skills;  
• Bachelor’s degree in technical or language major. Strong interest in business and technology consulting industry  
• Japanese: JLPT N2 or above (N1 preferred) or equivalent business proficiency  
• English: Strong business-level written and verbal communication  
• Strong organization, attention to detail, and time management  
• Proficiency with productivity tools (e.g., Microsoft Office/Google Workspace), especially PowerPoint and Excel  
• Have strong interpersonal, analytical, organizational and communication skills;  

Bilingual Proficiency:

• Excellent writing, editing, and translation skills with attention to nuance and context  
• Strong ability in self-motivation and high responsibility for daily work. Proven ability to work in a team environment and multi-task to produce quality client deliverables  

Preferred (good to have)  

• Salesforce Administrator certification or coursework  
• Exposure to Agile/Scrum and SDLC fundamentals  
• Experience with collaboration tools (Jira, Confluence, Teams, Slack)  
• Prior experience in translation/localization, PMO, customer/IT support, or business operations  
• Analytical skills (e.g., Excel advanced functions, basic SQL) or familiarity with BI tools (Power BI/Tableau) 
• Job Posting End Date
• Salesforce Administrator certification or coursework  
• Exposure to Agile/Scrum and SDLC fundamentals  
• Experience with collaboration tools (Jira, Confluence, Teams, Slack)  
• Prior experience in translation/localization, PMO, customer/IT support, or business operations  
• Analytical skills (e.g., Excel advanced functions, basic SQL) or familiarity with BI tools (Power BI/Tableau) 
• Job Posting End Date

Travel Requirements

Not Specified