Client Services Manager

Step Up Your Career!

Are you an admin superstar ready for your next big challenge? We’re looking for a highly organized and vibrant Client Services Manager to join our team at +MORE Wairarapa.

What’S The Gig?

You’ll be the go-to person for all things workflow and capacity planning – keeping an eye on what’s coming up and helping us hit our targets. You’ll also be our tech champion for the Wairarapa team, leading the way with new technology and smarter processes to help the team work better and more efficiently.

What You’Ll Do:

• Provide exceptional customer service to clients via phone, email, and in-person
• Maintain and load accurate client records, keeping everything up-to-date in our systems (XPM, Link, Karbon)
• Assist with client reports and presentations
• Respond to client enquiries in a timely manner
• Oversee workflow and resource planning (think people, outsourced teams, and more)
• Help onboard new clients and make sure their experience is top-notch
• Support billing, compliance, and admin processes
• Mentor and coach less experienced team members
• Spot issues early and help us find solutions
• Champion a positive, collaborative, and fun team culture

What We’Re Looking For:

• Solid admin experience (ideally in a busy, client-focused environment)
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Quick learner with systems and technology
• Ability to work independently and as part of a team
• Willingness to learn, take ownership, and step up for more responsibility
• Great at juggling priorities and keeping things moving
• A natural problem-solver who loves helping others succeed
• Someone who values teamwork, empathy, and a good work-life balance

What We Can Offer:

• Competitive remuneration and company benefits
• Ample chance for career development and learning
• Modern and vibrant company culture
• Supportive leaders and a great team
• Ongoing learning and development
• Flexible, people-first culture

About Us

+MORE is a national business advisory and accountancy firm. We understand that success looks different for everyone, so we listen and work with you to help you reach your goals. Our Directors believe in representing the best in advisory, accounting, and business innovation. We stand behind the values we’ve created for our business:

• Together – we thrive as a team
• Impact – lead, influence & be accountable
• Agility – adaptable & curious
• Enjoy – balance, family, and fulfilment
• Empathy – understand & respect each other

Sound interesting? Submit your resume or get in touch to find out more – we’d love to hear from you!