Customer Support Agent

Are you a tech-savvy problem solver with a passion for making customers happy?
Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!

About the role

Epassi is growing, and we are now looking for a Customer Support Agent to join our team in Stockholm.
In this role, you will be the face of Epassi, supporting and interacting with our key stakeholders – end-users, clients, and partners. This is a fixed-term position, starting as soon as possible and concluding on 31 January 2026, with the possibility of extension depending on performance and company needs.

As a Customer Support Agent you will:

• resolve customer support cases through phone, email & chat efficiently and politely offering best-in-class service
• guide our stakeholders from a technical and product perspective through the user-journey
• collaborate with colleagues and other teams to find the best solutions
• identify recurring issues and feedback to be escalated for product development
• keep yourself up to date with new and changing features of the product

Why You Should Join Epassi:

• We are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together with us as a professional
• We have an inspiring & supportive culture and we take care of the well-being of our employees
• We have a unique team environment - international, motivated, supportive colleagues with a great sense of humor
• Epassi has a great benefit package such as private health care, lunch benefit, wellbeing benefit, and snacks at the office
• We work on a hybrid basis. This requires 3 days in the office each week, and 5 days per week during the onboarding process

You're a great fit if you:

• We highly value personality, seeking individuals who excel in communication, provide excellent service, and are effective, structured, with a strong eye for detail.
• easily grasp new information and operating systems
• are an easy-going team player with a can-do attitude, who also works well independently
• It's a merit if you have 1-2 years of work experience in customer service or other relevant fields
• are proficient in Swedish and English

Apply Now

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.

If you want to ask more information about this opportunity, please contact careers@epassi.com

Please note that the application should be sent by using the link in the job ad, not by email.