Recoveries Team Leader

Lead a High-Performing Recoveries Team, Maximise Revenue Recovery, and Drive Operational Excellence

We’re looking for a driven and strategic leader to join our team as Team Leader – Recoveries. In this pivotal role, you’ll oversee, motivate, and develop a team of Recoveries Specialists to achieve high standards in claims settlements, maximise revenue recovery, and minimise write-off values – all delivered in the most efficient and effective manner.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion – to deliver outstanding service the way we’d want to be treated
• Courage – to be empowered and make informed decisions
• Can Do – a proactive mindset focused on solving problems and improving
• Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

• Lead, mentor, and coach a team of Recoveries Specialists to achieve agreed KPIs and deliver exceptional claims settlement outcomes
• Conduct regular 1:1s, performance reviews, and quality checks, providing constructive feedback and development plans
• Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships
• Manage team productivity, timekeeping, leave, and performance data, ensuring smooth day-to-day operations
• Provide training and develop resources for Claims and Recoveries teams
• Analyse and report on team performance, case law developments, and operational trends to senior management
• Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority
• Ensure compliance with WHS requirements, company policies, and industry regulations

What You’Ll Bring

• Experience within the insurance industry (advantageous)
• Proven leadership skills with the ability to motivate and develop high-performing teams
• Strong analytical, negotiation, and problem-solving abilities
• Excellent numeracy, literacy, and presentation skills
• Attention to detail, integrity, and a results-driven mindset
• Ability to work effectively under pressure and meet deadlines

Why Join Compass

• Flexible hybrid work environment
• 12 weeks paid parental leave
• Employee Assistance Program (EAP) for free, confidential support
• “Make a Difference Leave” – a day spent on local community projects
• Learning and development days
• Rewards and recognition programs
• Employee referral bonuses
• Collaborative and performance-driven team culture

Ready To Apply?

Click Quick Apply And Upload:

Your resume

• A short cover letter outlining your recoveries and litigation experience